Fondue Haidilao
RestaurantTop Pick
Fondue Haidilao
Opens Today at 11 am
| Monday | 11 am - 2 am |
| Tuesday | 11 am - 2 am |
| Wednesday | 11 am - 2 am |
| Thursday | 11 am - 2 am |
| Friday | 11 am - 4 am |
| Saturday | 11 am - 4 am |
| Sunday | 11 am - 4 am |
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Info & Location
Originally from Sichuan, China, in 1994, Haidilao Hot Pot is the largest direct-managed Chinese hot pot brand in China and a globally recognized Chinese restaurant chain, with the total number of customer visits now exceeding 1 billion.
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Reviews often mention
Display Allhotpot(59) sauce(44) pot(39) quality(36) noodle(34) recommend(34) birthday(33) broth(32) fresh(30)Page 1 of 2 - 34 Reviews
CraftMine
It was my first experience at Haidilao. I had the pleasure of being served by Oliver. He was very welcoming & was eager to assist me as I'm ordering my food. It was my first time eating hot pot, & he was more than willing to teach me how to use a chopstick for it, even helped me in creating a proper sauce mix for my food. All in all the food was great, service was great, & environment was great.View more
David
Nous avons visité hier Haidilao en famille (7 personnes) pour la première fois.
À notre arrivée, nous avons été accueillis par une employée à la réception (je crois qu'elle s'appelait Yassmine) mais malheureusement la communication a été difficile car elle ne parlait pas français. Cela a rendu le début un peu inconfortable, surtout pour une première visite.
Heureusement, un serveur est rapidement intervenu pour nous aider. Il a bien pris le temps de nous accueillir en français & de tout nous expliquer calmement. Grâce à lui, nous avons pu nous installer confortablement malgré l'espace limité.
Tout au long du repas, le service était excellent. Pablou & Cathy ont été très professionnels, patients & attentionnés. Pablou expliquait tout clairement : le menu, le sauce bar, la tablette, les toilettes - il nous a vraiment mis à l'aise.
À la fin du repas, les enfants ont reçu des petits snacks & des jouets, ce qui a beaucoup ajouté à l'expérience familiale.
La nourriture était très bonne, l'ambiance agréable, & le service à table a clairement fait la différence.
Le seul point à améliorer serait l'accueil à la réception, surtout pour les clients francophones. Il serait bien que tout le personnel d'accueil, puisse communiquer de manière plus accessible.
Merci à toute l'équipe pour cette belle soirée, & un grand bravo à Pablou pour son service remarquable !View more
Tiana
Oliver was really good. We loved the food. Our noodle dance was very impressive - but he was new & needed some practice to not get sauce on us! Oops. Had a great birthday. Loved the silly song & present. The codes were hard to pronounce in mandarin but we tried & loved the presents.View more
Alfajor
Delicious, Clean, Good service.
It's a little bit expensive though, we enjoyed eating here.
We don't know well about chinese hot pot, so it was a little bit difficult to make own sauce. I want to find my favorite sauce.View more
Noémie
had an amazing dinner at Haidilao this past Sunday night with some friends, & I can't recommend it enough. From start to finish, the customer service was outstanding. We were lucky to have Ghali as our server, & he truly made the experience exceptional.
Ghali was incredibly helpful, attentive, & kind he gave us great recommendations (everything he suggested was absolutely delicious), made sure we had everything we needed at all times, & even informed us about the available discounts. He answered all our questions with a smile & made us feel genuinely welcomed & cared for throughout the meal.
As for the food absolutely delicious, Fresh ingredients, rich flavors, & so many options to choose from & the sauce bar a huge necesity to anyone planning a visiste there.
A big thank you to the team for such a wonderful evening. I'll definitely be coming back soon.View more
Pascale
Thanks Oliver for the great sauces recipies & great serviceView more
V
Great experience for hot pot! Lots of items to order & love the sauce bar to mix up your own sauces!View more
KJ
I went with my friend & my Goddaughter. We were serve by Clémentine. She was so professional. She smiled, told us about the menu, helped us about our order she even offer to take off the shell of the shrimps for us. She gave us more time because they forgot to bring us our food. Great place, great ambiance. The washrooms are so so so CLEAN.
Thank you so much Clémentine.
PS: if you like spicy, the #4/5 sauce IS VERY VERY SPICY. ( THE RED ONE)View more
Whitney
Oliver was very patient & kind walking us through our first hot pot ! & checked & told me all the various foods & sauces to accommodate my allergies. Fantastic time, & delicious foodView more
Elaine
No words can explain how great my overall experience was.
Something I love about Haidilao is their consistency when it comes to quality of food & service, had a chance to eat in Haidilao Philippines & I can say that there is no difference at all!
I went to their Montreal branch last Saturday, & for someone who knows how long their wait time for walkin can take regardless of the time of the day I made sure to reserve a table.
We went there earlier than my booked reservation but they accomodated us, just needed to wait 30 mins before we were seated to our table.
From the time you enter their resto they will offer snacks, fruits, drinks, activities non-stop just to ensure that you will not get bored.
Upon being seated we were given the'essentials' - hairtie, wet wipes, glasses wipes & apron & asked to login to the tablet since I'm already a member. We were seated on a table at the 3rd floor, initially I thought service might have delays since kitchen was on the 1st floor BUT orders arrived less than 10mins!
What separates them among all other hotpot is how they let you customized your orders based on your preference, like I really love their Sichuan spicy soup but I always request for it to be less numbing & less spicy. They also have LOTS of varieties when it comes to their hotpot ingredients, majority of the balls are handmade & not the frozen hotpot balls that you can find on grocery stores. The quality of meat is exceptional, top choice will be beef as it really does melt in your mouth!!!
Though it has an additional price, their sauce bar is also worth it.
We tried the'popular secret code' regarding their soup but instead of a soup base we were given a bag full of snacks!!!
Another worth mentioning is their washroom, hotpot soup & sauce can leave strong smell so they have creams & even listerine available in all washrooom!
Hope to try mooooore Haidilao branches & continously be amazed with the quality of food & service they offer.View more
Pierre
Place is great but food was disappointing. we ordered the whole platter & there's just no way to know how long food should be cooked or when it's ready. Vegetables were okay but still, it's green vegetables like spinach or lettuce, it just fans out in the pot. Taste good but texture was bad. You have to pay to get dipping sauce on the side. Overall okay but it's not as expected, way under.View more
X
The food is great, the service is awesome & the ambiance is joyful. You have a wide range of ingredients, broths & sauces to choose up & customize to your liking. The staff are very friendly & helpful. You can also bring back the broth after to make more hot pot at home. They also have amazing lunch & late night deals. You definitely always want to come back for more.View more
Gregorio
This has to be the best hotpot restaurant in Montreal, located in one of the most walkable street right in downtown St Catherine. The place is clean & classy & offers really great food at the right price. Service was great, it was fast & really attentive, thank you Fanta for explaining everything & being very welcoming! Food was really good from meat to vegetables all extremely fresh, lots of items available on the menu. There is also a sauce stand available for a small extra, all the sauces were presented very cleanly & freshly prepared. Fried pork was one of the favorite dishes, the spicy soup base is REALLY spicy so pick it only if you're prepared! Honestly highly recommended.View more
Miky
Très bonne expérience hier soir. Restaurant très populaire, je recommande de reserver a l'avance pour avoir une table rapidement. Petite gratuitées en arrivant, le thé, les chips de crevettes dans la "salle d'attente". Une fois assis à notre table, on nous explique le fonctionnement, choix variés de bouillon, de viandes & poissons. Le bar a sauce (qui ne viens pas inclus , un supplément de 3$ est necessaire) est tres variés aussi. Service rapide. Qualité des aliments. Prix correct pour la quantité manger. Je recommande pour l'expérience proposeView more
Joseph
Overall great Hotpot experience! The moment you walk in, you are greeted by a hostesse who will assign you a srat based on the number of your party. Each seat has a pull up storage where you can put your belongings while you enjoy the food. The sauce making & fruit section is self-served which allows your creativity to kick in to make the dipping sauce you like. The ingredients (meat & vegetables) were fresh & served in a timely manner. You should expect $50+ per person on a normal day. After 9pm, the meat price drops significantly so you can take advantage of hotpot at a more reasonable price. This restaurant is very clean & the servers are very attentive to your needs. Washroom is also equipped with extra items such as hand cream, mouth wash & floss.View more
Ilakshi
Tried a delicious Chinese hotpot recently! The broth was flavorful, especially the spicy tallow beef & even tom yum. The ingredients were fresh - tender, seafood, sides ordered were nice,. I loved customizing my dipping sauce with chili oil & sesame paste. The staff were attentive, & the cozy ambiance made it even better. Perfect for a fun meal with friends or datenight ! Received a cute goodie bag at the end which was the highlight !View more
Jee
Service was good throughout the meal. The pork bone broth we chose was delicious. The signature marinated beef was a bit of a miss for us. Didn't taste like much. For anyone who's planning on going, please review carefully your receipts before paying as there could be mistakes or extra charges for nothing. After coming back home, we looked at our receipt carefully & realized they had charged us for the sauce "bar" although we did not ask for it nor did we take any. We were a party of 4 so we basically paid a total of 16$ + tx for sauces we didn't even use. I guess it was our fault partly for not reviewing carefully the receipt at the restaurant. Also, one of the managers (I think he was a manager) gave us his words that he would be giving us a 12% discount if we managed to finish our meal within 90 minutes. Which we did... but we ended up having only a 6% discount. I don't know if they were just honest mistakes from their part or if it was deliberately done...but hopefully its the former! So pls be careful before paying!! We learned our lesson & not sure we want to come back agin because of this...View more
Maude
Plutôt déçue pour le prix payé. Il y a un bar à sauce, dont personne ne nous a mentionné que ça coutait 4$ par personne. Le service était uniquement en anglais, je parle anglais mais mon copain non. Notre serveur ne parlait pas un mot en anglais. Nous avons commandé des nouilles dansantes & elles ne sont jamais arrivés bien que nous les avons commandé en premier. La nourriture était correct, mais elle ne valait pas le prix payé. Je ne recommanderais pas.View more
Lan
This was probably the best meal I had in Montreal. This hot pot restaurant is one of the most fancy (as well as most pricey) hot pot restaurant I had ever been to. Everything was top notch even the fancy bathroom & the little things they think about. At the table, there are racks that you can place your food on so that your table is not over crowded. They have special performance on the handpull noodle. There is an ipad at each table for you to order food. The staff was very attentive. There is a sauce bar that has variety of different sauces & some dessert options. You can order 2 different types of broth or 4 & the price is the same. As mentioned, this is already expensive to start out. The price for the broth alone is the most expensive I have ever seen in hot pot restaurants. It tastes good thoughView more
MyLove
We went for a birthday celebration. Food was good. There's a good selection of dipping sauces. Service was top notch! Our server even gave us hair ties & an apron! You can get freebis if you know the codes. 1 code per table.View more
Brenpgc
Amazing experience ❤️ Shout out to Fiona, the supervisor, she really made sure that my fiancé & I's first experience at a hot pot was perfect! She explained perfectly how everything worked & gave amazing recommendations & her go-to sauce for us to try. We're definitely going back soon!View more
Michele
Convenient location to downtown Montreal within walking distance from our hotel. We didn't have a reservation so we were added to an e-list & got a text. The wait wasn't bad for two maybe 30 mins. so we walked on Saint Catherine for a few minutes. Its a la carte menu plus a charge if you take from the sauce bar & you have the option of choosing up to 4 broths even! Plus you get a 20% discount if you leave within 90 minutes! With just the two of us it wasn't hard to do although I was surprised that the menu items took some time to come out. The service was great; very responsive & constant checking of water supply which I really appreciate because I drink a lot of water. I wanted to also try the one in Flushing so at least I could try it in Montreal first.View more
Yen
Outstanding Service & Delicious Food! We had a fantastic time at Haidilao! The service was impeccable, especially thanks to Jenny who made our visit so enjoyable. The food was delicious with fresh ingredients & a great variety of sauces. Highly recommend!View more
Rose
This cozy restaurant has to be my fav hot pot place iv ever been too. Food is fresh & priced correctly, the sauce station is always kept clean & stocked, & the customers & staff are just so happy! 100% recommendView more
Jayden
Fondue Haidilao is a hot pot restaurant that is completely unrivaled! As soon as you walk into the building, the waiters will warmly welcome you & offer their services. The room is very clean & organized. In addition, the restaurant uses quality ingredients for their hot pot & provides a huge sauce bar with side dishes. They even clean up your table as you are eating! Also, they will sing a song & offer you a gift if it is your birthday. We were highly impressed by both the food & the service. We will definitely come back to Fondue Haidilao.View more
Laura
We came for lunch during F1 weekend as a group of 8. We spent around $40-50 per person. Definitely order the noodle dance once, it's the highlight! Our waitress Swan went above & beyond! She patiently explained the sauce bar, menu, helped top up & clear the foam from the broth, control the heat, & ran down to the 1st floor for ice cream to bring up to the 3rd floor. Loved the experience, I recommend!View more
Max
& we came here only because there were a lot of advertisements on Instagram, which I can say is a very cool place, they have many floors, many halls, the staff can immediately see that they care about you, try to please, explain how the system works, it's quite progressive for me. There are quite a few such establishments in Montreal , because, well, there are a lot of interesting things, for example, you choose your own food on the tablet, you choose your own sauces at the buffet table, & tables with organizers right inside. The soups are very tasty, & the meat is the same everywhere, but the soup itself always plays a big role in the Hot Cauldron. So, yes, the place is worth it, I didn't catch the show, just not a big segment at the next table. 5 out of 5 on all fronts, thank you, continue) I recommend tomato & tom yam, you'll figure it out 🫰🏼☺️View more
Hogun
Great staff. They treat you like the boss, the king, the shah. The food was delicious & the sauce bar was well-worth the 4$ extra. The tables were a bit too small to fit 5 peopleView more
A.
We love the franchise from Asia, so we decided to give it a chance here. We highly recommend reserving your table in advance since the wait time can be 1-2 hours, which is normal & similar to Asia. The service is good, with very professional & fast staff. While the food is on the expensive side, we understand it can't be compared to Asia, but the portion sizes were a bit small for the price point. The quality of the food is good, but it seems to be frozen rather than fresh. It's important to note that this is not an all-you-can-eat hot pot, so you have to order the broth & your dishes separately, & they also charge for the sauce station. Despite this, the noodles dance was a fun experience.View more
R
Haidilao is a one-of-a-kind experience for Hot Pot, it truly takes it to a new level. Their welcoming servers are passionate & very caring for your experience & service. The soup is amazing & their ingredients are very fresh! I've been here 4 times in the past month. The ambiance at Haidilao is vibrant & inviting, perfect for gathering with friends or family. One of the things that sets this place apart is their attention to detail; from the intricate tableside noodle-making performances to the thoughtful complimentary snacks while you wait, every aspect of the dining experience is meticulously crafted to delight. Plus, the customizable dipping sauces add an extra layer of fun & personalization to your meal. It's no wonder I keep coming back for more! A true 5-star all-around restaurant!View more