Across the reviews, Five Guys Burgers is praised for tasty burgers, fresh ingredients, and a clean, welcoming setting with friendly, often bilingual staff and quick service in many visits; however, fry quality is hit or miss with overcooked, salty, or smaller portions noted at times, and there are recurring complaints about cleanliness of tables, limited seating, occasional mischarges or missing items, and some staff behavior described as rushed or unprofessional; some patrons report parking challenges and others say the experience is inconsistent by location, leading to mixed willingness to return, though many still see Five Guys as a strong fast food burger option.
Eu amo o Five Guys, virou minha comida conforto. O atendimento é sempre bom, a comida é deliciosa e rápida, mas olha nao peça por delivery, todas as vezes que eu pedi veio item faltando
First time going to five guys in about 10 years, probably will go again but not at this establishment. Sadly the cashier wasn't very aware of what was going on ( worked 3 years in a mcdos & several more years in the food industry). Sold me a water bottle they had none, no smile & didn't ask me how I was. Then they messed up my partners poutine, didn't put enough fries & when the "manager" I think told the other employee they added more fries & two ladles of sauce on the first ladle of sauce which was already alot. Forgot the bacon in my burger & in the poutine... The atmosphere is five guys so its good & it was for the sleep token concert so alot of good vibes.
Fantastic burger restaurant. It's actually located in the building across from the Metro station but shows differently on Google maps. Bacon cheeseburgers & fresh cut French fries are absolutely divine. Five Guys puts all other burger joints to shame. Well priced & great value for your buck! Super fresh, made for you food that is delicious & served piping hot. Love the convenience when staying at the Marriott Courtyard Laval right around the corner.
Cuisine: Je me permets d'être un peu plus sévère puisque les prix sont un peu plus élevés que dans d'autres fast food. Le milkshake est excellent, je le recommande fortement. De même que les frites, même si je les trouve un peu salées mais c'est à quoi on s'attend pour des frites de fast food. Au niveau du plat principal, à savoir un cheeseburger au bacon tout garni, je souhaite féliciter ce restaurant pour la qualité des ingrédients. Du vrai boeuf, fromage, etc... sans arrière goût artificiel ou autrement louche comme on en retrouve trop souvent dans d'autres fast food populaires (McDonald's, PFK, etc.) Tout va au niveau du goût, j'ai vraiment adoré, sans plus cependant. Je ne saurais dire que le burger Five Guys se démarque d'un fait maison (avec tous les plus & les moins que cela représente). La présentation laisse un peu à désirer: mon hamburger est venu tout écrapouti dans une boule de papier aluminium au fond d'un sac en papier. Je ne me plains pas trop, mais bon. De manière générale, le prix en vaut la peine mais je n'irais pas là toutes les semaines. Service: Employés gentils, polis, dynamiques qui font bien leur travail, & il semble y avoir une bonne ambiance d'équipe entre eux ce qui est toujours plaisant à voir. Le service n'est pas trop long, ça m'a pris 3 minutes environ pour mon milkshake & peut-être 7 minutes pour le reste. Ambiance: Le restaurant est magnifique. Le rouge thématique est bien vibrant & le blanc éclatant, je me doute que le bâtiment est assez neuf. Tout est bien propre & bien agencé, ça fait plaisir aux yeux. Il y a des petites cartes postales & des crayons à disposition pour faire des dessins en attendant & ensuite les accrocher sur un tableau, je trouve ça très sympathique & j'aurais envie de revenir juste pour voir l'évolution & ce que les autres clients y mettrons!
Been here twice now on Saturdays around noon - Location is easy to access but limited street parking. We did not have any issues finding parking when we went, but since there is no designated lot, depending on time of day or event going on around the area, it might get crowded. Restaurant was pretty empty both times we went, we were served quickly & accurately. I've tried Five Guys on the West Island & the experience has been just as good. This location is newer, not very big but still a decent amount of tables & room to eat. I love the huge windows & layout - it makes a huge difference with the amount of natural sunlight coming through. Another feature I love at this location is the washroom area. There are 3 individual restrooms for total privacy & comfort, & a communal sink area on the outside. This means that you can wash your hands without entering the actual bathroom if you quickly need to rinse before or after you eat. You can also see customers as they come out of the restoom & observe if they wash their hands or not since this is out in the open. Food quality is consistent both times I went & on par with other locations. Burgers are flavorful & made to order - fries are generous. Just the poutine could be better, they serve it to you in a closed plastic container & the curds were all melted, to the point of being stretchy - I suspect they do not use fresh curds as this would not happen with fresher cheese, it should remain intact & squeeky. If you're looking for large decadent burgers & customizable options - this is the place to go. Free peanuts are also a nice touch.
Five guys is just my favorite fast food if we talk about taste alone. Now factor in the quality of the ingredients used it's just the best fast food you can get. This one is as clean efficient & have the same quality in service than most nothing else too different than the regular five guys experience
Apr 3, 2024
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Great burgers, fries, & milkshakes. Service is excellent as well with attentive staff. French fries portion is quite big, so ideal for sharing. Strawberry milkshake is the best 👌
En somme, c'était correct sans plus . Le hamburger méritait un 3 étoiles, mais le reste.... Bref, je n'ai pas été impressionné surtout que plusieurs personnes me parlaient en bien de cet endroit. Sinon, le préposé a bien pris ma commande & il n'y avait pas d'erreur. Par contre, en période de pointe, je vous suggère d'acheter pour emporter, car très peu de places assises.
The place was packed, lots of clients in line... The team was AMAZING ! Great tempo, everyone got served rapidly, & the food was perfect. I took the cheeseburger with bacon, & it was delicious ! Bravo to such a great team & thank you for the great foood 🥳🥳🥳
