Across the reviews, Five Guys Burgers is praised for tasty burgers, fresh ingredients, and a clean, welcoming setting with friendly, often bilingual staff and quick service in many visits; however, fry quality is hit or miss with overcooked, salty, or smaller portions noted at times, and there are recurring complaints about cleanliness of tables, limited seating, occasional mischarges or missing items, and some staff behavior described as rushed or unprofessional; some patrons report parking challenges and others say the experience is inconsistent by location, leading to mixed willingness to return, though many still see Five Guys as a strong fast food burger option.
Nous étions 3! Nous avons commandés 2 petits hamburger & 1 gros. Nous avons aussi commandé 2 frites qui sont délicieuses car cuits dans l'huile d'arachides. Je suis habitué d'aller a celui de Blainville. Le seul hic c'est le stationnement qui est limité dans la rue. La musique devrait être plus basse car difficile de commander & de s'entendre. Je le recommande car tout est délicieux.
Food was delicious as usual. The peanuts they have had a lot of rotten ones. Seating area wasn't enough for everyone there & staff were not cleaning tables/floor when someone finishes. More hygiene is needed I think.
I was at Five Guys today (Tuesday March 24 around 12h30) with my three friends & we had a really rude & honestly sexist encounter with one of the workers. He was a guy wearing jeans & a black top. He looked like the chef d'équipe. At first, I went in with two of my friends & we sat down while waiting for our other friend to arrive. We had taken out our lunches & we were going to decide what to order once she got there. The worker came up to us & didn't even say hi, he just rudely asked if we were going to buy something. We told him we were waiting for our friend. He said'We're not a cafeteria here' & walked away. We noticed other tables with men from our school eating their own lunches but he didn't say anything to them. A few minutes later, he came back, cut me off & told us we had to leave, repeating'We're not a cafeteria.' We felt really disrespected & left. His behavior made us feel judged & like we were treated differently because we were girls. I understand that if you don't order you can't stay, the problem is the way he spoke to us & that he didn't treat other male customers the same way.
I should have read the reviews for the fries before ordering. They were completely overcooked, hard, dry & over salted. We are used to going at the other one in Dix30 which doesn't seem to have this problem.
Visited this restaurant on Sunday feb22 order to be picked via doordash also first time in this location I usually go to the west island one.. The place was clean & they have many tables around.. the person that prepared my order was very professional..
Probablement les meilleurs galettes de viandes tout fast food confondus sur Laval & ses environs. J'irai presque a dire que la viande (uniquement la viande) serait meme meilleur qu à la belle & la boeuf! Oui j'ose le dire & pourtant j'aime bien ce dernie
I've been to a few Five Guys now, this one is great. The staff super friendly & fully bilingual. Food good. Service quick & efficient. The floor manager was constantly timing how fast meals were prepared. He was everywhere at once, encouraging his team. Very involved & it showed. Good job team!
