Dans l'ensemble, Five Guys Burgers est salué pour ses burgers savoureux, ses ingrédients frais et une ambiance propre et accueillante avec un personnel souvent sympathique et bilingue, et un service rapide dans de nombreuses visites; toutefois, la qualité des frites est irrégulière, avec des frites parfois trop cuites, trop salées ou en portions plus petites, et plusieurs critiques évoquent des problèmes de propreté des tables, des places assises limitées et des articles manquants ou des frais supplémentaires pour le partage; les expériences de service vont de très positives à décevantes, certaines personnes signalant des retards ou des comportements brusques et des difficultés de stationnement; malgré ces points, les visites répétées restent fréquentes lorsque les performances sont satisfaisantes, et beaucoup considèrent encore Five Guys comme l'une des meilleures options de burgers de restauration rapide de la région.
Nous étions 3! Nous avons commandés 2 petits hamburger & 1 gros. Nous avons aussi commandé 2 frites qui sont délicieuses car cuits dans l'huile d'arachides. Je suis habitué d'aller a celui de Blainville. Le seul hic c'est le stationnement qui est limité dans la rue. La musique devrait être plus basse car difficile de commander & de s'entendre. Je le recommande car tout est délicieux.
Food was delicious as usual. The peanuts they have had a lot of rotten ones. Seating area wasn't enough for everyone there & staff were not cleaning tables/floor when someone finishes. More hygiene is needed I think.
I was at Five Guys today (Tuesday March 24 around 12h30) with my three friends & we had a really rude & honestly sexist encounter with one of the workers. He was a guy wearing jeans & a black top. He looked like the chef d'équipe. At first, I went in with two of my friends & we sat down while waiting for our other friend to arrive. We had taken out our lunches & we were going to decide what to order once she got there. The worker came up to us & didn't even say hi, he just rudely asked if we were going to buy something. We told him we were waiting for our friend. He said'We're not a cafeteria here' & walked away. We noticed other tables with men from our school eating their own lunches but he didn't say anything to them. A few minutes later, he came back, cut me off & told us we had to leave, repeating'We're not a cafeteria.' We felt really disrespected & left. His behavior made us feel judged & like we were treated differently because we were girls. I understand that if you don't order you can't stay, the problem is the way he spoke to us & that he didn't treat other male customers the same way.
I should have read the reviews for the fries before ordering. They were completely overcooked, hard, dry & over salted. We are used to going at the other one in Dix30 which doesn't seem to have this problem.
Visited this restaurant on Sunday feb22 order to be picked via doordash also first time in this location I usually go to the west island one.. The place was clean & they have many tables around.. the person that prepared my order was very professional..
Probablement les meilleurs galettes de viandes tout fast food confondus sur Laval & ses environs. J'irai presque a dire que la viande (uniquement la viande) serait meme meilleur qu à la belle & la boeuf! Oui j'ose le dire & pourtant j'aime bien ce dernie
I've been to a few Five Guys now, this one is great. The staff super friendly & fully bilingual. Food good. Service quick & efficient. The floor manager was constantly timing how fast meals were prepared. He was everywhere at once, encouraging his team. Very involved & it showed. Good job team!
