Overall impressions of Five Guys Burgers across the reviews are largely positive about burger quality and toppings, with many noting fresh meat and good taste, and some praising the fries as among the best, though several visits report inconsistency in portions or salt levels and occasional fries or burgers coming out cold or undercooked. Service is frequently described as friendly and fast, with staff being bilingual and attentive, and multiple accounts of the floor manager or team keeping things moving; however a few reviews recount unprofessional or brusque behavior and disputes over charges or sharing fries. The atmosphere is described as clean, with good decor and a casual, welcoming vibe, and some locations offer free peanuts and easy self-serve extras. A few practical issues appear, including some reports of long waits, crowded spaces, noisy environments, and occasional mispacks of orders or missing condiments. Taken together, the experiences paint Five Guys Burgers as a solid, popular option for burgers with strong points on food quality and service, but with notable variability in consistency and guest handling depending on location and visit.
Les employés n'ont pas voulu me montrer les différents formats de frite. Comment je suis supposer savoir lequel me satisfait?Un peu méchant de leur part. Autre que sa, la nourriture était bonne.
Jun 11, 2025
on Google
🍽️
Know where to eat in Montreal before everyone else.
Get the first look at the hottest openings, secret menus, and RestoMontreal.ca's weekly top picks. Join 50,000+ foodies.
First time at this location. Parking is tricky so we did take out. Food is well packed & we got home & it was still hot. Drove 20 minutes. Excellent selection. Service nothing but above the norm friendly & detailed oriented. Very clean restaurant. Noise level was not overbearing for the rock music they were playing in the background. Definite repeat. A must to try everything on the menu. All Fresh ingredients. No aftertaste as most fast food does. Congrats to Five Guys !!!
As soon as I walked in the vibe was really odd, the order taker didn't offer & greeting just stared. & I thought okay bad day,as I waited for my order I noticed it was her superior's attitude & in communication style. Who ever the lady manager or superior there at 2:30 on 22 May, you really need to learn how to speak to staff, & more importantly not to belittle coworkers in full view of the public. Things that should not be said include,'it was better than I expected, but I wasn't expecting much' …'I'm not saying you're bad at your job but…' or the ultimate make your coworkers work hard & pull rank, saying'when I want' when asked when she was done her shift. She was short & rude to the other lady working with her, & flippant to the gentleman. & she was about 3x louder than anyone else working there. I feel sorry for the people that have to work with her.
This Five Guys deserves all the best reviews over & over! Telephone Service & In Resto Service is excellent. To see the staff helping each other is exceptional. The night staff on May 10 really made me smile. I ordered a plain burger for my dog & the young man called out my order asking if I forgot to order condiments, I explained it was for my dog & he later asked if I needed a bowl for my dog to eat from. To think in such a rush to have my dog eat out of a bowl, made me write this review! BRAVO staff! Bravo everyone at Five Guys Laval!!!!!
The service was friendly & efficient, & the food was top notch. Really pleased with my meal & experience overall. There is free parking available if you're a customer.
Je suis handicapée & quel extraordinaire service j'ai reçu. Malheureusement les portes automatiquesont ne fonctionnaient pas mais un employé est venu m'ouvrir & en s'excusant & le service reçu dans la bonne humeur & avec sourire. Il y a aussi une table avec le logo handicapé qui a des places sans chaises. Quel plaisir d'y être allée!!!!
