Across the reviews, Five Guys Burgers is praised for tasty burgers, fresh ingredients, and a clean, welcoming setting with friendly, often bilingual staff and quick service in many visits; however, fry quality is hit or miss with overcooked, salty, or smaller portions noted at times, and there are recurring complaints about cleanliness of tables, limited seating, occasional mischarges or missing items, and some staff behavior described as rushed or unprofessional; some patrons report parking challenges and others say the experience is inconsistent by location, leading to mixed willingness to return, though many still see Five Guys as a strong fast food burger option.
On this visit I got a burger & a poutine. The burger was amazing like always. The poutine was also very good. On other occasions I get fries, fries are super!!
Oct 1, 2025
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El chico que atendía en la caja fue súper desagradable, estaba demasiado apurado y solo era yo pidiendo, le dije que no hablaba muy bien francés y me miró de una manera denigrante, estaba apurado y con su mano me hacía el jesto de apurarme, esto fue el viernes 5/9 a las 3 pm , era la primera vez en un five guys y creo que será la última en este local
Almost everything is good at this location, service, food, free peanuts, free refills & good atmosphere.
I still gave the five stars but the wooden forks have to get banned otherwise to make sense ban everything made out of plastics.
I went twice & 2 times fries was salty. In addition every time i get different amounts of fries even i order large. First time was very good portion second time i order it was way less which was not sufficient & i was disappointed so i didn't know how much the large fries portion shoud be
These are hands down the best burgers I've ever had! The Cajun fries are amazing too, but the burgers are the bomb !!! The staff is incredibly friendly, & the place is spotless & welcoming. Huge thanks to the team!
Jul 5, 2025
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Les employés n'ont pas voulu me montrer les différents formats de frite. Comment je suis supposer savoir lequel me satisfait?Un peu méchant de leur part. Autre que sa, la nourriture était bonne.
First time at this location. Parking is tricky so we did take out. Food is well packed & we got home & it was still hot. Drove 20 minutes. Excellent selection. Service nothing but above the norm friendly & detailed oriented. Very clean restaurant. Noise level was not overbearing for the rock music they were playing in the background. Definite repeat. A must to try everything on the menu. All Fresh ingredients. No aftertaste as most fast food does. Congrats to Five Guys !!!
As soon as I walked in the vibe was really odd, the order taker didn't offer & greeting just stared. & I thought okay bad day,as I waited for my order I noticed it was her superior's attitude & in communication style. Who ever the lady manager or superior there at 2:30 on 22 May, you really need to learn how to speak to staff, & more importantly not to belittle coworkers in full view of the public. Things that should not be said include,'it was better than I expected, but I wasn't expecting much' …'I'm not saying you're bad at your job but…' or the ultimate make your coworkers work hard & pull rank, saying'when I want' when asked when she was done her shift. She was short & rude to the other lady working with her, & flippant to the gentleman. & she was about 3x louder than anyone else working there. I feel sorry for the people that have to work with her.
This Five Guys deserves all the best reviews over & over! Telephone Service & In Resto Service is excellent. To see the staff helping each other is exceptional. The night staff on May 10 really made me smile. I ordered a plain burger for my dog & the young man called out my order asking if I forgot to order condiments, I explained it was for my dog & he later asked if I needed a bowl for my dog to eat from. To think in such a rush to have my dog eat out of a bowl, made me write this review! BRAVO staff! Bravo everyone at Five Guys Laval!!!!!
