Chaiiwala of London - Montreal draws many positive notices for its Karak chai and rich tea flavors, with an inviting, lively atmosphere and late hours that suit casual meetups or study sessions; the menu earns praise for desserts and snacks that pair well with the tea, and the staff are often described as friendly and attentive. Some reviews note inconsistencies in food freshness and service timing, with dishes arriving slowly or items being pre-made or priced high, and a few mentions of cold seating areas or cleanliness concerns; overall the strongest takeaway is the standout chai and welcoming vibe, with opportunities to improve kitchen timing, transparency, and upkeep.
I had a very poor experience at Chaiiwala of London on April 11 at around 9 Pm . The guy serving us had a rude & dismissive attitude, as if customers were an inconvenience. Nearly half of the menu items were unavailable, & when we asked for items that were still listed, he reacted as though we were doing something wrong. On top of that, the fries were very soggy. Overall, the customer service was disappointing, the attitude was unprofessional, & the experience did not feel welcoming at all.
Worst Tea ever from chain which is named'Chaiwala'. Dont ever order. Evaporated canned Milk with black tea. Literally you feel like throwing up. I wish they had a recepie for Tea..
Not the friendliest of places. Food seemed like it was not fresh. The only reason why it's getting any stars is because the karak chai was off the charts.
Mar 28, 2026
on Google
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In this cold weather, chai is a total necessity & this is definitely the place to be! The karak chai was amazing & we had such a great time. Plus, the decor is stunning; it's the perfect photo spot for a girls' night out or just a cute daytime hang. 10/10, highly recommend! ☕✨
It's chaiiwala as brand but they don't know how to cook the chai. Guys put efforts to improve the chai. Koi zafrran wagra daal k improve kro taste. Don't make lassi in place of chai!!!
I recently visited this restaurant & had a bit of a mixed experience. The ambience was definitely a highlight-very well done, comfortable, & inviting. It's the kind of place where you'd want to sit & relax for a while. The tea was also excellent, full of flavor & served just right.
However, the service for food was extremely slow. We had to wait around 45 minutes, which felt quite excessive. It got to a point where we were seriously considering leaving, & we even asked to cancel our takeaway order because of the delay.
While the atmosphere & tea were great, the long wait for food really impacted the overall experience. With better service timing, this place has the potential to be much better.
Mar 28, 2026
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We were two girls sitting at a table, talking, & we didn't realize it had reached midnight or that the place was about to close. Without giving us any prior notice, the staff suddenly turned off all the lights in the entire venue & stood by the door. We were completely shocked & honestly quite scared.
When we expressed our concern, they simply responded,'We're closing.' This was extremely unprofessional!
Mar 21, 2026
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It was our first time at this restaurant. We thought it would be great, but unfortunately it was not. We ordered aloo parathas, & they seemed like frozen parathas from Costco. I was really disappointed with the size, quantity, & taste. After that, we ordered a Bombay Classic Sandwich. For $8, they served us just one tasteless sandwich. I would recommend avoiding this restaurant.
Worst taste , less quantity with high prices . I have ordered allo prantha , it was worst . I feels like it was a frozen . For 8$ , they give us one classic bombay sandwich, again worst in taste .
Food is good service is good but the name itself has chai in it & the chai is only the worst thing feels like a mixture of tea powder & milk which was kept high on stove & is served. & it's not a first time everytime the taste is different & is worst in many ways I would prefer getting a french vanilla from tim hortons rather than spending here
Their drinks are really good, the price VS the quantity less... it's not generous at all. The lava cake was good but looked really pre-made. Tried to talk in French & the lady couldn't speak it obviously. I had to tell her 4 times it was a take out. Other customers seems to enjoy the food but it's a not for me. Lastly the difference between the service with me & other customers was crazy. I got the lazy unfriendly service...I'm disappointed😞
