Chaiiwala of London - Montreal
FERMÉOuvre aujourd'hui à 10:00
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Les avis mentionnent souvent
karak(30) tea(23) recommend(14) authentic(13) pink(10) highly recommend(9) drink(9) hamza(8) breakfast(8) flavor(8) samosa(8) helpful(7)
We visited Chai Wala of London for samosas & chai. The food was ok ok.
Unfortunately, our experience with the service was disappointing. The person at the counter, who appeared to be the owner, was very rude, unfriendly, & not welcoming. He was not helpful & made us feel uncomfortable. Good customer service is just as important as good food, & the poor attitude took away from an otherwise enjoyable visit.
I hope the management, or if he is the owner, takes this feedback seriously. The food is worth trying, but the customer service needs significant improvement.
'Shop is closed. Go home' - the owner
To add insult to injury, the restaurant had another large group, some still sitting & ordering. But he ignored them & only addressed us in such a rude manner. Sad...
We came in around 11:00 a.m., & the chai still wasn't ready. One staff member was busy cleaning & called someone else to take our order, but no one came. He eventually had to stop what he was doing & take our order himself. The service was very poor overall. Another customer ended up leaving because the chai still wasn't ready.
The owner told us to get out at 12am in a very rude way, the owner was like go home, like as if we were sitting there for free, he had no manners, I'm never going back, horrible service!
Disappointing visit. I asked for less ice in my iced tea, but it came filled to the top with ice anyway. It was also a takeout order & they didn't put a lid on the cup, so I had to carefully carry an open drink & try not to spill it. On top of that, the same guy who usually takes orders was unfriendly again, which seems to be the norm rather than a one-off. These are small things, but they keep adding up. Hopefully the service & attention to customer requests improve.
I'm a regular at this chai place & I appreciate the high quality Karak & service provide but I don't appreciate the fact that the AC has not been fixed since last week (maybe more). as I understand this might take time to be fixed but it is extremely hot indoor & everytime I visited this place this week (3 times so far) I can't stand to be indoor for one min. please fix this issue ASAP or provide alternatives
If you're a fan of Indian food (as I am), Chaiiwala is a fantastic fast food option. I had the Chicken Tikka wrap in naan & it was absolutely delicious. The staff are super friendly & helpful, & love to talk about the food & different options. The iced Chaii Karak also hit the spot on a hot humid walk after lunch. Definitely going back to try some other dishes.
So the karak chai tasted good. We also ordered the chicken puffs & a vegetable samosa, which also tasted really good. However, we were nauseous the rest of the day after consuming the food so I wouldn't recommend.