Les avis réunis sur Chaiiwala of London à Montréal décrivent un lieu où le chai est souvent mis en avant comme l'attraction principale, avec des boissons comme le Karak chai riche et épicé, le pink chai et des options sucrées comme le Kashmiri pink, accompagnées de plats tels que les samosas, les parathas et des wraps, globalement décrits comme savoureux et bien assortis au chai. Le cadre est souvent perçu comme chaleureux, accueillant et spacieux, propice à se détendre ou à se retrouver entre amis, même si certains soulignent une atmosphère parfois froide en raison d'un chauffage insuffisant et d'un service qui peut manquer de transparence sur les tarifs. Certaines critiques mentionnent des portions qui ne correspondent pas toujours au prix, des aliments parfois congelés ou réchauffés plutôt que frais, et des irrégularités dans le service, ce qui peut faire basculer l'expérience de très positive à moyenne. Malgré ces bémols, la clientèle revient pour le goût du chai et des desserts comme le gulab jamun cheesecake et le lava cake, ainsi que pour le service globalement agréable et les conseils utiles du personnel, faisant de l'endroit un repère apprécié pour les amateurs de chai et de snacks sud-asiatiques à Montréal.
Their drinks are really good, the price VS the quantity less... it's not generous at all. The lava cake was good but looked really pre-made. Tried to talk in French & the lady couldn't speak it obviously. I had to tell her 4 times it was a take out. Other customers seems to enjoy the food but it's a not for me. Lastly the difference between the service with me & other customers was crazy. I got the lazy unfriendly service...I'm disappointed😞
The only decent thing is the interior decor. Other than that, I ordered:
1x chicken tikka
1x butter chicken roti
1x masala fries
1x chaii karak
1x chaii rose
& I even put tip even though it's basically a fast food spot, to encourage a business that is new to me.
Result: 40 minutes just for the beeper to ring & when I get to the counter, food still isn't ready & they make me wait another 10 minutes to get me the food, & I'm standing there like an idiot...
50 minutes to get me a fast food order & what do I get? The fries are cold like they were from a returned order from hours ago. That's $6.50 for a small serve of inedible fries: unacceptable.
Then on top of that, the butter chicken roti was missing the extra ingredients that we paid for: again, unacceptable, after having waited for 50 minutes. Under any other circumstances, I would have closed an eye, mistakes happen all the time. But NOT after a 50 minutes wait for what is basically fusion fast food. It took another 10 minutes for them to redo a new one with the proper ingredients, so not sure why it took them 50 minutes to make the first batch in the first place.
Then, the chicken tikka… what to say? Subpar at best. Definitely was expecting more from it, but this was a very ordinary, if not overrated roti… dry & unsatisfactory. 4/10
The only things from this order that stood out were the drinks. Those were really good.
But food was a no no, service & overall organization was an even bigger no no. So I am not sure to what extent I would trust the 5 starts reviews, notice how there's mostly 5 starts reviews, then barely any 4, 3 & 2 stars reviews, & then you go to the 1 stars reviews, & it's the second most populated reviews tab. This indicates artificial inflation (fake 5-stars reviews) & organic complaining (real 1-stars reviews). In this context, this is what we would call a statistical anomaly in the world of statistics.
Exceptional service. We would not even ordering yet, we already offered a taste of their two different types of chai. The drinks are very good. Calm & spacious sitting area for us to relax.
Entered for the first time 30mins before closing & the person up front was still inviting & kind! Asked for their popular option & he made me try two samples, the 2nd one was wonderful & rose-flavoured which I loved. Great service & drinks despite being almost end of shift, clean spot too! Only one thing to maybe suggest is to have optional vegan milk for their 2nd best seller (almond, soy, oat).
Absolutely loved my visit to Chaiiwala of London! The Karak Chai was rich, bold, & perfectly spiced - just the way it should be. I also tried the Rose Falooda, & it was heavenly - creamy, refreshing, & beautifully presented.
The ambiance was warm & inviting, with a great mix of traditional & modern vibes. On top of that, the owner & manager were incredibly kind & welcoming, making the experience even more enjoyable. Their hospitality truly made me feel at home.
Highly recommend this place if you're a fan of authentic desi drinks & top-notch service. Will definitely be back soon!
Exceptionally friendly service, phenomenal chai. 💫 It was my first time encountering this chain & what a pleasant surprise! I was even offered a sample of a different drink because I was hesitating between the karak & the pink chai. I will definitely be back.
