SHAKER Cuisine & Mixologie
4225 Boulevard des Forges
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Amenities, services & more
Reviews for Casse-Croûte Courteau
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Reviews often mention
Display Allsituation(6) poutine(5) fries(5) courteau(4) rapide(3) entreprise(3)J'ai eu une mauvaise expérience dernièrement, mais en discutant avec le propriétaire, la situation a été, je dirais, plus que réglée à 200%. Quand tu vois qu'un propriétaire tient à son entreprise, il ne laissera pas des situations isolées nuire à son entreprise. C'est exactement ce qui s'est passé & je remercie le propriétaire ainsi que le commerce pour les démarches ultra rapide pour régler le tout. Faut donner à César, ce qui revient à César, & cette entreprise mérite pleinement son succès. Si vous avez une situation que vous n'avez pas aimé, discuter avec l'administration & vous verrez qu'ils sont sur la coche !! Merci & Bravo à la personne en question qui a réglé notre situation, notre famille apprécions énormément!
I have to edit the review after my last experience. Updated: the proprietary contacted me wanting to know more about what's happened. He offered me my original order for free, whenever I wanted. I used & the poutine was delicious. So everything is good . First review: I ordered "poutine" around 4 p.m. &, after arriving home, I took care of the kids & began eating. Unfortunately, I noticed that the fries were burned. I called the restaurant to politely clarify the situation, & they offered me either a medium fries or $10 (though I had ordered & paid for a large). I suggested returning the fries, & they agreed to replace them. When I arrived at the restaurant, the manager was called to speak with me in front of other customers. She mentioned that I must have eaten the fries a while ago, which is why they weren't in good condition. I found that explanation confusing. I also expressed that I felt somewhat uncomfortable with the situation, as I believe the staff should have the authority to resolve these matters directly. I was left feeling a bit embarrassed & disappointed, as the burned fries were clearly not my fault. After a brief discussion with the manager on the phone, she kindly offered to replace my order. While I appreciate the offer, the entire experience left me feeling unsettled. I'm uncertain if I will return in the future.