Carlos N Pepe's propose les meilleures saveurs du Mexique et du Tex Mex. Une ambiance décontractée et colorée vous attend dans chacun de nos restaurants.
Chez Carlos & Pepe's, les avis vont de fajitas et birrias exceptionnelles accompagnées de margaritas savoureuses à des retours sur le rapport qualité prix et sur la constance du service. Certains clients apprécient l'ambiance dynamique, la décoration soignée et le personnel sympathique, tandis que d'autres signalent un service lent, des commandes erronées ou des plats qui manquent de saveur ou d'authenticité. Le menu mélange des touches mexicaines et Tex Mex et les impressions varient selon les visites, certains plats étant réussis lorsque la cuisine est en phase et d'autres laissant à désirer. Dans l'ensemble, l'endroit est apprécié pour son ambiance et ses plats bons, mais la constance peut être irrégulière.
We were extremely disappointed with our experience. Our reservation was mishandled. We waited over 15 minutes to be seated, & our table was given away because the staff didn't check the names of the party before us until they were being seated in front of us. The hostesses were swearing in front of our party, including children, who were visibly shocked.
The service was slow & inconsistent. From taking drink orders to finally receiving our food, everything took far longer than necessary, even though the restaurant was not busy. One dish was completely different from how it had been described, & when we pointed it out, the server casually said,'Oh yeah, haha, I didn't realize it,' leaving us stuck with a plate no one could eat. No apology was offered, nor was there any attempt to replace the dish. We had to share food from our plates because some items were inedible or incorrect. The only woman at our table was served last every time.
Basic necessities like plates, utensils, & napkins had to be repeatedly requested. Drinks were inconsistent, & mistakes were made when explaining dishes. Overall, the experience fell far below expectations. Every member of our party agreed this would be our last visit.
I've been there 3 times & every time I expected them to have updated their menu. Their rice is basically just red tomato paste & the chicken don't even get me started with their meat. It was basically white chicken & they added tajin on top after it was cooked, no taste at all. I don't even consider this restaurant Latino. The only thing that was nice were the drinks & the service. But for the food, it isn't very good, very mediocre.
Not impressed with the food. The salsa taste like bbq sauce mixed with tomatoes. The Mexican Enchilas did not have much protein & the tortilla is not right. The vegetables in the Mexican rice tastes like can. The drinks are good & the ambiance is nice. I've been there 4 times because it's convenient if you stay at the HI next door but each time I am totally disappointed with the food.
Très beau restaurant! Les employés sont gentils & très efficaces. La nourriture & les drinks sont bons! Le menu enfant est par contre un peu décevant; par exemple, l'enchiladas est simplement une tortillas avec fromage.
Not sure what happened...last year I would say this is a 5/5 spot but last night was quite the mess. My reservation was somehow lost even thought we booked online, tried turning us away at the door because there was "no more room" despite half the tables being empty. Eventually we got a spot & were immediately rushed to order our drinks & food at the same time, being told that the kitchen was behind & had a minimum 45 minutes. There was no obvious manager or responsible on the floor, when I asked for someone that could help me was ignored . Topping off this awkward experience the patio doors were wide open all the way up until around 8pm (high 19 low 7) letting in a cold breeze. Even if this was just an "off" night it's obvious the lack of staff had an immense impact on the diners experience. I learned today that my friend who I told about my outing decided to order Uber eats but a dozen minutes after the order was placed; Carlos & Pepe's retroactively cancelled the order. Something isn't running smooth here & I hope this message reaches someone in charge because Saturday night at a restaurant should never look like that, embarrassing Otherwise the food was decent, margaritas are the highlight
Loved the ambiance of the restaurant! Good music, good portions & the drinks were delicious! Our waitress Kalina did a great job at ensuring everything was going smoothly & took the time to explain the menu Only down said was that they had some things missing. But no one's fault since it was the end of the day! On that note highly recommend this spot for anyone craving good Mexican food
5 août 2024
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Nice place. Great food. LOUSY service. We really enjoyed the food & drink, but we were at the corner table & were constantly ignored. We couldn't get drinks or more water. Waitresses rarely came by. They delivered our food & the waitress asked if she could get us anything else. I said I was missing my side pico de gallo. She said it would probably come. She never bothered to get it or check on me later, so I never got it. Won't go back.
The portions are huge. It's a great resto in the suburbs. The food was amazing & so were the drinks. The decor was also really beautiful. I really loved it.
Showed up with a group for a birthday dinner. When we arrived our table was not ready & we had to wait about 20 mins. From there once seated waited over 30 mins to place our orders. We ordered our drinks, apps & dinners all at the same time. Our drinks took over 30 minutes & 2 people were missing theirs. Dinner showed up maybe about 20 minutes after. But no apps were brought. They brought our apps when we were more than half way done our meals. We ended up saying we didn't want them anymore as we were full from dinner. Overall very disappointed with the service. The food was average.
We got the burrito & it was lacking flavour. All I could taste was tortilla & beans. Also, we got the caesar salad & the chicken was stone cold & was hard. Almost as if its been sitting in a fridge since the day before. Salad was also missing sauce. There was no sauce. 55$ for only those 2 items. No drink. No app. Expensive
17 mars 2024
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Stopped for a little snack & drink before going to Costco & so happy with the service. Chris was simultaneously funny, down to earth & hardworking. In a time when finding quality people is difficult, this restaurant found a gem. Thanks for making us laugh Chris & for your kindness:
Had a large group come in & we ordered lots of drinks & food. We had one server for all of us & she was incredible! Emily was awesome at making sure everything was timely & had such fun energy. We hope to come back sometime in the future to enjoy the food, atmosphere, & service again!
