Reviews of Carlos & Pepe's show an overall mixed picture: many describe a lively, welcoming atmosphere, attractive decor, generous portions and flavorful dishes, with drinks that are well liked and good for sharing. On the other hand, several visits mention slow or inconsistent service, meals arriving cold or overly salted, and some concerns about value or menu clarity, especially after changes in staff. Noise levels and a few cleanliness or attention-to-detail issues appear in a number of comments, though some diners report excellent service and consistent quality. Overall, Carlos & Pepe's is seen by many as a fun, popular spot for Mexican-inspired meals with good ambiance, while others caution that experiences can vary.
La verdad, lo único bueno es la decoración del restaurante, pero la comida es malísima, una hamburguesa completamente sin sabor, la carne quemada las papas quemadas… una decepción
A huge thank you to our waiter Alessandro & the lady helping him. Everyone was very friendly & pleasant. Food was pretty good & the decor inside was very nice.
On a adoré notre soirée. Les employés étaient vraiment sympathiques. Le repas était délicieux & les mojitos parfaits ! Celui aux fruits de la passion est le meilleur!
Feb 4, 2026
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Je tiens à partager une expérience décevante que j'ai vécue lors de ma visite récente.
La nourriture était correcte & le service, au départ, semblait acceptable. Au moment de payer l'addition, on m'a demandé si tout s'était bien passé avec la nourriture & le service, & j'ai répondu que tout était bien, excellent.
Cependant, juste après, la serveuse m'a demandé directement pourquoi je n'avais pas laissé de pourboire. Cette question m'a mis très mal à l'aise, surtout parce que j'étais accompagné de ma date. Je n'ai pas su quoi répondre sur le moment & la situation est devenue embarrassante.
Je comprends que le pourboire fasse partie de la culture du service, mais demander cela de façon directe au client n'est pas professionnel & crée un malaise inutile. Un client ne devrait jamais se sentir jugé ou forcé à se justifier.
Cette interaction a malheureusement gâché une soirée qui aurait pu être agréable. J'espère que le restaurant pourra sensibiliser son personnel à une approche plus respectueuse envers les clients.
We arrived at Carlos & Pepe's at 7:00 PM with a group of 8 people. After waiting 1 hour & 24 minutes, we were informed that the chef had quit & our food had not even been started.
There were only two staff members trying to manage the entire restaurant - serving tables & attempting to cook at the same time. We truly felt sorry for them, as they were clearly overwhelmed & placed in an impossible situation.
What made this even more frustrating is that no one came to update us. Only after over 1 hour & 15 minutes, when we specifically asked what was happening, were we finally told about the situation.
This is not the level of service you expect from a well-known franchise. Management & ownership at this location need to do much better - both in communication & in ensuring adequate staffing so customers & employees are not put in these situations.
Pls don't even bother to go, it's an insult to Mexican food this place… tortilla soup taste horrible, tacos are beyond disgusting. They don't even have salsa. They put a purple think as a salad next to the tacos.
Vraiment trop américain, en plus mes légumes étaient plus que caramélisées. Je n'ai pas été en mesure d'apprécié & de manger à ma faim. Est-ce que j'y retournerai, la réponse est JAMAIS !
