La Caribbean Food Factory offre la cuisine caribéenne la plus authentique à Montréal, Canada. Nous sommes ouverts 24 heures sur 24, 7 jours sur 7 pour vos besoins de restauration sur place, à emporter, en livraison et de traiteur. Nous proposons également la location de notre espace pour divers événements. Le propriétaire propose des repas délicieux inspirés des Caraïbes à Montréal depuis plus de 50 ans. Nous nous spécialisons dans les plats traditionnels, chaleureux et "faits maison" et traitons chaque client comme un membre de notre famille élargie.
Caribbean Food Factory est régulièrement salué pour des saveurs caribeennes audacieuses et authentiques, notamment le poulet jerk, le ragoût de chèvre, le curry de chèvre et l'ackee avec poisson salé, avec des portions généreuses et des prix raisonnables; toutefois le service est souvent décrit comme incohérent et parfois lent, avec des problèmes de commandes manquées, d'ustensiles oubliés ou de livraisons retardées, et certaines expériences restent décevantes, même si le personnel peut être chaleureux et que les plats restent excellents et valent le détour.
Je ne comprends pas tout les mauvais commentaires, les portion son genereuse je fait 1h15 juste pour allez de route.. tjrs delicieux oui c long attendre la commande mes la bouffe est malade meilleur poulet jerk que j'ai manger tendre juicy jamais jamais ete décu de ma commande
11 avr. 2026
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I've been coming to this restaurant for a few years. I've been reading the negative reviews. Yes they're slow on time (which is why i always call an advanced & stay patient) the food is spot on, best jamaican food I've had in Montreal. Yes you might have times where they run out but they always make effort to add something replacement, no dumplings? They'll add more veggies or plantains. No plantains? They'll give you more of something else. They're always open & low on staff. BE PATIENT & UNDERSTANDING GUYS. I can see they're hard working! Much love & respect. Great food is worth the wait! Jah bless
After waiting 15 minutes to order & no one coming to take my order, I kind of stood at the entrance & yelled a hello. An older gentleman came & took my order, he looked inebriated. Another 15 minutes for the food to arrive, & it comes in a to go bag. If I would have wanted my food to go, I could've ordered Uber Eats. The gentleman did not ask me if i wanted him to change it to a plate .. just a'you cah manage'? It would have atleast been nice to have been offered some cutlery instead of just a plastic fork & my fingers. The food was ok. Plantain was a bit undercooked & the rice & peas were dry even though I asked for gravy. The fried chicken & the dumpling was good.
Shitty service all-around. Their online services is especially a MESS. Half the time items are missing, or out of stock (even though the option is shown online).
Whats the point of ordering if you're just gonna get smth completely different than what you had asked for?
We ordered on the phone tonight because we know their service is very slow but tonight takes the cake… I first ordered the sweet & sour shrimp, the guy told me they didn't have shrimp so I asked for sweet & sour chicken instead & extra dumplings. A full hour later when we go get our order, turns out they don't have sweet & sour sauce either, & the dumplings weren't baked yet (might I remind you we went an entire hour after our call specifically to give them time to handle their usual shenanigans). Nobody thought to call us back to inform us, & they just suggested we get something else from the menu.
Conclusion: it's now 11.30pm on a Tuesday, we went for fast food instead & we won't be going back to this restaurant, which is sad since the food is good when you can actually eat what you chose & haven't waited for it for a ridiculous amount of time.
These people are so unserious. I placed an order on DoorDash at 7:30 & it was 9:30 I still did not receive my order when I called them the lady said she just started her shift & they change shift at 9 am that is why it's taking so long. I have never had problems like that with other restaurants & yet they change shift too. Besides that I placed my order at 7:30. While the food is good, the customer service is the worst!
