Brûlerie Urbaine
FERMÉOuvre demain à 8:00 (am)
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| mardi | |
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Commodités, services et plus
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Afficher toutcoffee(27) cafe(19) brunch(9) qualite(7) sandwich(7) prix(7) breakfast(7) neiges(5) enfant(5) club sandwich(4) chocolate(4) dejeuner(4)
This used to be one of my favorite places because it was kid-friendly & the food is great (the smoked meat poutine is amazing). I often came with friends, alone, or with my kids because they even have a small play area.
Unfortunately, one employee completely ruined that experience.
I came with my two boys, who were quietly playing, & ordered a hot chocolate. A woman (not sure if she's the owner or staff) started giving me extremely rude looks simply because I only ordered that. She even made comments about it to the cashier - just loud enough for me to hear. (The persons taking your order are always nice & polite, this is not against them)
She then started'cleaning' already clean tables around me while staring at me in a very hostile way. It made me so uncomfortable that I didn't even finish my drink & left.
Very disappointing. It only takes one person to make a place feel completely unwelcome.
If customers with kids are expected to order more than just a drink to use the play area, that should be clearly stated.
So sad, because this used to be one of my favorite places.
Usually both the food & service are good however, recently I tried the dark chocolate crepe & it was disappointing there was barely any chocolate on it even when asking for some extra I still would recommend the place but would not recommend the dark chocolate crepe