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Reviews for Brass Door Pub
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| Service |
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wing(121) drink(73) pub(46) bartender(45) recommend(43) bar(41) vibe(32) elodie(32) wednesday(29) comedy(25) beer(21) chicken(19)Stopped here for drinks & get some food. Service was great, drinks a little expensive, & they ran out of one of the desserts, so we weren't able to try everything we wanted.
When I walked in… I really questioned making the right decision of coming here, but boy was I wrong! The experience, atmosphere, & people are 100%. The bartender Edward, MADE OUR NIGHT - he's the man! He recommended getting the wings which were phenomenal. Once done eating, we decided to sit by the bar & that's when the real night started …. Laughter, drinks, memories, ohhhhhh here we go. Our experience was awesome & we had so much fun visiting from Toronto. The staff were great & the customers were so friendly. Prices are very reasonable. 100% recommendation & can't wait to be back this week!!!
Amazing bar!!
The staff & ambiance is an all around 12/10 experience.
Kosta, Clair & Ellie were amazing!
Can't wait to be back!
If a zero-star review were possible, Brass Door Pub would have earned it without hesitation. What should have been a simple night out turned into a shocking display of arrogance & unprofessionalism which left us humiliated in front of other patrons.
We ordered food &, while waiting, encountered a series of completely unacceptable drink issues. The sangria we were served contained little to no alcohol-essentially flavored juice. After sending it back, we ordered a lemon drop & a Long Island iced tea, hoping for better. Instead, we were met with two more drinks that were equally poorly made with little to no alcohol. .
When we calmly & respectfully brought this to the bartenders' attention, we were told the drinks would be corrected. Instead of fixing their mistakes, we were left waiting, thinking our food would be out soon only for our waitress to return with the astonishing news that we were being cut off & denied service entirely. We were then told that our food order had been cancelled & that we could find somewhere else to go. To make matters worse, we were accused of trying to get something for free - an allegation that was both insulting & completely unfounded.
Rather than taking accountability or showing even the slightest concern for customer satisfaction, the staff chose to escalate a simple, fixable issue into a hostile & humiliating experience. No effort was made to resolve the problem; no apology was offered. This establishment would rather dismiss paying customers than stand behind the quality of what they serve.
Save your time, your money, & your dignity. Brass Door Pub is not worth any of them.
My girlfriend needed a defibrillator & the pub didn't have one but Ed did some MacGyver shit & made one out of random shit in the bar & saved her life while also delivering our beautiful baby boy. We didn't even know she was pregnant. 5/5 place to drink
Had an amazing night at brass door pub! The atmosphere was great, but Jeff truly made the experience even better. His service was outstanding attentive, friendly, & professional. He really knows how to make guests feel welcome. Definitely coming back!
The service was very on point. Really enjoyed the service that i had with Jeff, he has a very understanding approach & he is funny, i liked his service on our table!!
We had an amazing night at brass door pub , & jeff was an amazing host
I started having contractions mid meal & our server, Jeff, delivered my baby. I named my newborn after him 10/10 recommend 🙌
The service here was absolutely amazing, really friendly!! Thank you very much Jeff for such a nice experience!
I was chocking on a chicken wing & Jeff did the Heimlich maneuver & saved my life. Incredible service I owe my life to Jeff
Great service especially from Jeff he's the man! Had a great time with friends
Ned a été incroyable avec nous & nous a donné un service hors pair, attentionné à nos besoins. Super ambiance & bons prix!
Went for comedy club night, very affordable! The large nachos are a huge portion, good for 3-4 people.
We had such an enjoyable evening. The host Ed was very kind to us.The wings & beer are so good!!
Outstanding food , especially the chicken wings !! The service from Ed was great.... Will come back for sure