Boustan

Mathieu

1.0

22h30, Petite poutine,
8 morceau de fromage froid, sauce froid & liquide, patate froide. Je suis le seul client dans le restaurent, les 2 employés rient de moi dans une autre langue. C'est la premiere fois que je vien ici, je lui ai dit en plus.. je comprend pas, moi je suis gener de manger, 10$ une poutine.

Jesse

4.0

I placed an order via Uber Eats today around 6:30 PM, & unfortunately, one item - a chicken shawarma bowl - was missing. To retrieve the missing item, I had to place a second order, which resulted in additional charges: a second service fee, delivery fee, & another tip for the driver. In total, I ended up paying nearly $5 just to receive a $1.25 sauce that had been omitted from my original order but atleast i got my bowl from that order & it was not forgotten including an additional sandwich.

On a positive note, the restaurant added an extra item with an additional side in the replacement order, which I appreciated & helped offset some of the frustration. The person I spoke with by phone was courteous & tried to assist, but was limited by the system - no resolution was possible unless another driver was available.

While I commend the restaurant staff for doing what they could, the experience highlights a recurring issue with Uber Eats: the lack of effective customer service & the absence of flexible solutions when an error occurs. The process becomes unnecessarily complicated for the customer, with little accountability from the platform itself.

SHAMITA

5.0

We look a sandwich trio & Potatoes were missing Sauce on top like the other in downtown usually give, so I believe you have to ask for it in Montreal.

Cheevan

5.0

My first time I ordered for pick up two pita falafel wraps in this location, & they were very well prepared. The amount of food & sauces put in the wrap were very satisfying. I appreciate the beautiful & kind service I received on the phone & in person as well. Keep up the good work night shift team 😌🌸💜.

Kelly

4.0

Picked up a late dinner. Chicken shwarma pita & potatoes. The chicken was pretty dry- probably because it was very late. The sauce was glorious. If I had asked for a touch more sauce it would have been much better. The potatoes were another matter. I liked the seasoning, & of course the awesome sauce, but not the potatoes themselves. I dislike that heavy, greasy, oily taste in fried potatoes here. Like the pita, they were saved by the sauce! For my first experience with shwarma it wasn't bad. I will definitely go there again, next time I will know better what to ask for!