Boustan

Jesse

4.0

I placed an order via Uber Eats today around 6:30 PM, & unfortunately, one item - a chicken shawarma bowl - was missing. To retrieve the missing item, I had to place a second order, which resulted in additional charges: a second service fee, delivery fee, & another tip for the driver. In total, I ended up paying nearly $5 just to receive a $1.25 sauce that had been omitted from my original order but atleast i got my bowl from that order & it was not forgotten including an additional sandwich.

On a positive note, the restaurant added an extra item with an additional side in the replacement order, which I appreciated & helped offset some of the frustration. The person I spoke with by phone was courteous & tried to assist, but was limited by the system - no resolution was possible unless another driver was available.

While I commend the restaurant staff for doing what they could, the experience highlights a recurring issue with Uber Eats: the lack of effective customer service & the absence of flexible solutions when an error occurs. The process becomes unnecessarily complicated for the customer, with little accountability from the platform itself.

9 juil. 2025

sur Google

Md

5.0

I had been there late night on Saturday. Tried their Mix Bowl & New Pita, we really loved the food. Thank you so much Mohammed for your friendly service.

27 oct. 2024

sur Google

MAHBUBUR

5.0

Mohammed,you are honest & professional with your work. You know your work. Thank you so much for the chicken trios & chicken bowls.

10 mai 2024

sur Google

Nayeem

5.0

Very polite & friendly staff..... one of the best in the area, must try their Kafta Arayas & Salad bowl with chicken.

10 mai 2024

sur Google