Reviews describe Boustan as a place for tasty, fresh food with standout shawarma, poutine, and wraps, where the service is frequently described as friendly and efficient, orders arrive with good packaging, and portions are generous, making it a reliable option for family events and late meals. Many mention that the food is hot and flavorful and the atmosphere is neat and clean. However, some experiences involve Uber Eats issues such as missing items, extra charges for replacements, or items arriving cold, and occasional limitations in resolution when problems arise. Still, numerous accounts highlight exceptional care, with staff going above and beyond to rectify problems, and Boustan being regarded as one of the best in the area.
Very good food for a great price, service was quick & excellent, a wonderful experience. The beef shawarma was delicious but a little dry, but the chicken shawarma was absolutely excellent
Jun 16, 2024
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I used to love Boustan since it provided both delicious food & good quantity for your money. Unfortunately, this has gone the way of everything else; prices are now 25% higher than they used to be & the pita is half the size (seriously... they're tiny now & they don't even taste fresh). It's one thing to raise prices to the point that it's not worth going, but pita is just bread... it's not so expensive that you need to cut down on quantity. Probably the last time I buy Boustan, sadly.
I don't order often & I'm usually satisfied with this restaurant. But today I ordered a chicken shawarma plate. Once I got home, there was half the amount of chicken, practically scraps. I didn't pay 20$ for rice, potatoes & some chicken scraps, so I went back. & was told this was the regular amount. Asked for a refund, & apparently they don't do refunds... Interesting... Two more people came in at this moment. & I think the worker just gave in & added more chicken, to avoid a scene. If that's the new norm, I don't think I will be going back. Just check your orders before you leave.
Picked up a late dinner. Chicken shwarma pita & potatoes. The chicken was pretty dry- probably because it was very late. The sauce was glorious. If I had asked for a touch more sauce it would have been much better. The potatoes were another matter. I liked the seasoning, & of course the awesome sauce, but not the potatoes themselves. I dislike that heavy, greasy, oily taste in fried potatoes here. Like the pita, they were saved by the sauce! For my first experience with shwarma it wasn't bad. I will definitely go there again, next time I will know better what to ask for!
Is there any reason why your employees don’t wear any gloves & wipe their hands on their shirts & pants?
I always swear to never come back then I forget this is common here.
