Boustan

Jesse

4.0

I placed an order via Uber Eats today around 6:30 PM, & unfortunately, one item - a chicken shawarma bowl - was missing. To retrieve the missing item, I had to place a second order, which resulted in additional charges: a second service fee, delivery fee, & another tip for the driver. In total, I ended up paying nearly $5 just to receive a $1.25 sauce that had been omitted from my original order but atleast i got my bowl from that order & it was not forgotten including an additional sandwich.

On a positive note, the restaurant added an extra item with an additional side in the replacement order, which I appreciated & helped offset some of the frustration. The person I spoke with by phone was courteous & tried to assist, but was limited by the system - no resolution was possible unless another driver was available.

While I commend the restaurant staff for doing what they could, the experience highlights a recurring issue with Uber Eats: the lack of effective customer service & the absence of flexible solutions when an error occurs. The process becomes unnecessarily complicated for the customer, with little accountability from the platform itself.

Jul 9, 2025

on Google

Md

5.0

I had been there late night on Saturday. Tried their Mix Bowl & New Pita, we really loved the food. Thank you so much Mohammed for your friendly service.

Oct 27, 2024

on Google

MAHBUBUR

5.0

Mohammed,you are honest & professional with your work. You know your work. Thank you so much for the chicken trios & chicken bowls.

May 10, 2024

on Google

Nayeem

5.0

Very polite & friendly staff..... one of the best in the area, must try their Kafta Arayas & Salad bowl with chicken.

May 10, 2024

on Google