Boustan stands as a prominent fixture in the local culinary landscape, specializing in authentic Lebanese and Mediterranean street food staples. The menu centers on meticulously prepared protein options including marinated chicken tawook, savory beef donair, and crispy falafel, served within warm pita wraps or as bountiful plates. Signature garlic sauce provides the hallmark flavor profile that defines the establishment, complemented by fresh tabbouleh, crisp fattoush, and creamy hummus. Patrons experience a streamlined, efficient service model designed for high-volume accessibility. The kitchen maintains consistent preparation standards, ensuring that every order of shawarma or vegetable-centric mezze reflects traditional Levantine cooking techniques. This venue focuses on delivering bold, spice-forward profiles through reliable ingredient quality and a fast-paced, functional dining environment that prioritizes flavor impact over elaborate table service.
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We accept: Master Card, Visa, AMEX, Interac, Mobile Payment, Contactless Payment
Boustan receives frequent praise for its delicious food, generous portions, and friendly staff, with many patrons highlighting the quality of the shawarma and the convenience of late operating hours. While some customers have reported issues with incomplete deliveries and inconsistent service quality, the restaurant often goes above and beyond to rectify mistakes and provide exemplary care. Overall, the establishment is regarded as a reliable spot for flavorful meals, though guests should be aware that parking can be limited and third-party delivery experiences may occasionally be complicated.
I bought a pita chicken sandwich from Boustan & there were only 2 small pieces of chicken inside. I went back to explain the issue, & the employee in the picture told me he didn't care & was very rude & disrespectful. Very disappointing customer service & poor food quality. I expected much better.
UPDATE****
They hid in the back to put the meat in my wrap. I couldn't see what they were doing.
There was hardly any meat on it...
UPDATE** *****
I ordered chicken platter with salad instead of rice. The chicken was extremely bitter this time & dry, the garlic butter was replaced with some type of mayonnaise.
The salad was not fresh. Extremely disappointed. No accessible parking visible, now the food is not good. They charged me 20.68$ for this platter & there was hardly any chicken now. I felt really sick after eating.
Husband picked up a chicken plate. They were extremely cheap with the garlic butter. Very dissatisfied because that's the most important ingredient to me.
I placed an order via Uber Eats today around 6:30 PM, & unfortunately, one item - a chicken shawarma bowl - was missing. To retrieve the missing item, I had to place a second order, which resulted in additional charges: a second service fee, delivery fee, & another tip for the driver. In total, I ended up paying nearly $5 just to receive a $1.25 sauce that had been omitted from my original order but atleast i got my bowl from that order & it was not forgotten including an additional sandwich.
On a positive note, the restaurant added an extra item with an additional side in the replacement order, which I appreciated & helped offset some of the frustration. The person I spoke with by phone was courteous & tried to assist, but was limited by the system - no resolution was possible unless another driver was available.
While I commend the restaurant staff for doing what they could, the experience highlights a recurring issue with Uber Eats: the lack of effective customer service & the absence of flexible solutions when an error occurs. The process becomes unnecessarily complicated for the customer, with little accountability from the platform itself.
Very good food for a great price, service was quick & excellent, a wonderful experience. The beef shawarma was delicious but a little dry, but the chicken shawarma was absolutely excellent
I don't order often & I'm usually satisfied with this restaurant. But today I ordered a chicken shawarma plate. Once I got home, there was half the amount of chicken, practically scraps. I didn't pay 20$ for rice, potatoes & some chicken scraps, so I went back. & was told this was the regular amount. Asked for a refund, & apparently they don't do refunds... Interesting... Two more people came in at this moment. & I think the worker just gave in & added more chicken, to avoid a scene. If that's the new norm, I don't think I will be going back. Just check your orders before you leave.
Picked up a late dinner. Chicken shwarma pita & potatoes. The chicken was pretty dry- probably because it was very late. The sauce was glorious. If I had asked for a touch more sauce it would have been much better. The potatoes were another matter. I liked the seasoning, & of course the awesome sauce, but not the potatoes themselves. I dislike that heavy, greasy, oily taste in fried potatoes here. Like the pita, they were saved by the sauce! For my first experience with shwarma it wasn't bad. I will definitely go there again, next time I will know better what to ask for!
