Bijou Resto Bar

Chris

2.0

I generally don't write reviews for establishments below a 2 star but for such a large internationally recognized establishment - this was beyond disappointing. Marriot has upheld a standard of service, quality & attention to detail globally which was absent throughout my entire visit. I will try to be as detailed as possible while providing constructive feedback. I'll start with the good, the actual setting, including the "atmosphere" & physical space (decor, display, cleanliness) were good as well as the drink that I had. There was a DJ present playing good music appropriate for the space. The bad - everything else, including service & food, the most important items considering it's a restaurant. I order two dishes, the first "Korean Short Ribs" which was mediocre at best. Flavor wise, a 6 out of 10, the flavor was actually decent on the short ribs in terms of seasoning but a bit overcooked & tough to chew. The platting & the actual dish was very difficult to eat & didn't make any sense, I almost spilt the content of the tiny plate on several occasions. 4 large skewers on a tiny 3X10 inch plate with little to no room to move, easily spilling the food onto the table. The slaw might be one of the worst things I've tasted this year, granted the year just started. Not only was it lacking flavor, over powered by mayonnaise & oxidizing with an unpleasant fermentation flavor as if it's days old or sat out of refrigeration. After the first bite of the slaw, I realized I'd rather not sacrifice my wellbeing. My second dish, a grilled octopus with Santorini fava bean "mash" & giant capers, made absolutely no sense. I'm not sure if everything was intended to be served cold, but with lukewarm grilled octopus, nearly refrigerated & grainy "mash" it was not an enjoyable experience. The octopus was well cooked & tender, nothing else on the plate complimented each. The giant capers were just unpleasant & obviously salty, which didn't make sense with the octopus already borderline over seasoned & high salt content of the "mash". Service - I've rarely experienced this level of inattentiveness & negligence at a globally recognized brand. Both of dishes came out without eating utensils, it took some waving to even get the bartenders attention. I wasn't offered water or really anything besides the initial menu & being asked how the dish was, the first while eating the second nearly 10 minutes later. I almost had to beg for a second glass of water, pretty much ignored for 10-15 minutes at a time with a bar with maybe half a dozen people. Upon completing both disappointing dishes, I watched the dirty plates & glasses sit in clear view of the bartender for 10-15 minutes at time. To the point where I figured let me time stamp to see if it would take 15 minutes to clear a finished with a nearly empty bar, & it did for my second dish. Even after being critical of each dish, the first saying this is extremely hard to physically eat, he did sort of apologize. The second dish the octopus, I literally shook my head in disappointment & he just cleared the plate & walked away. After being stuck for an extended period at the airport I was actually excited to know that Marriot has a restaurant & upon looking at the menu online, I was really excited to visit. Honestly would have been better to eat Tim Hortons.View more

Jan 9, 2025
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