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Commodités, services et plus
Commodités, services et plus
Avis pour Arthurs Nosh Bar
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Afficher toutpancake(75) brunch(42) recommend(27) sandwich(25) coffee(24) latke(23) breakfast(21) lunch(19) cathcart(16) original(15) cheese(14) cottage(14)
Summary: Food takes 40+ minutes to arrive (incomplete). Offered no real explanation
We got our orders in at 11:52 (waiter showed us the slip) & it somehow took until 12:32 for our food to arrive. I asked the person who delivered the food why it took so long & he literally walked away shrugging while yelling back'I'm just a waiter'
People who were seated after we ordered were finished eating before anything came out from the kitchen.
Our original waiter explains it's because the pancakes we ordered took 15-25 minutes. What the kitchen was doing for the other 20 we have no idea.
We also noticed our pancakes didn't come with blueberries while everyone else's did. The waiter says he asked but neither of us remember this conversation, but it's insanely loud in the restaurant. This isn't mentioned anywhere on the menu either.
He offered us a free coffee on the house but had no explanation for why it took 40 minutes for our food to arrive after the kitchen had gotten our ticket.
I understand lunch is busy but it's literally the only shift this place is open for. Why do you only have 3 waiters & 4 cooks? There's a full time barista doing nothing 80% of the time.
The food was fine but not worth waiting 40 minutes for, especially given that lunch break is just an hour/hour & a half, so we had to rush our meal & could barely enjoy it.
Then he pulls out this machine where the lowest tipping option is 18%. I don't think the waiter did anything wrong here given he was able to provide receipts proving he punched the order in at 11:52 so I did leave him a tip, but it's unbelievable that an order placed BEFORE the main lunch rush took almost an hour to arrive.
Moi qui suis une habituée de l'autre succursale, je ne pense plus que je reviendrai au Arthur's après mon expérience désastreuse à celui du Cathcart. La serveuse grande de taille, aux tresses, était exécrable à notre égard. Je n'ai jamais reçu un service aussi catastrophique, à Montréal & hors Montréal. Elle nous parlait comme des moins que rien, pas un sourire, elle balançait notre plat sur la table (jusqu'à en faire couler le sirop d'érable des pancakes). Quelle maladresse, quel manque de classe, & surtout quel gâchis pour une enseigne comme Arthur's!
Arthur's Nosh Bar absolutely lived up to the hype. The food was phenomenal, especially the pancakes, which were honestly some of the best I've had anywhere.
But what really stood out was Irma at the front. The restaurant was packed, nonstop busy, & she handled everything with an unbelievable level of composure, warmth, & professionalism. She didn't just greet guests, she completely controlled the energy & flow of the room in a way that made the entire experience feel elevated from the moment we walked in.
You can tell immediately when someone is simply doing a job versus someone who genuinely understands hospitality & takes ownership of the guest experience. Irma has that rare ability to make every table feel important while still keeping the operation running smoothly during a rush.
Honestly, people like this are a huge part of why restaurants become successful long term. The owners of Arthur's should know they have someone extremely special representing their brand. Employees with that level of professionalism, awareness, & leadership presence are very hard to find.
Will absolutely be back.
Food great as always but the server today (guy with a ponytail & glasses) was not great at all. When we got our food I also asked for pancakes to go. He said it would take 10-15 min & I had no problem with that time. After 20min of no food or updates I asked him how much longer & he said 10 min. I told him it's already been 20 since he told me 10-15min. He got very upset & said'there is a lot of people & a lot of group'. Im sorry but how is that my problem? Im going off of timing expectation he set (not me). I paid & left. I chatted with the manager about how the server got upset at me for daring to ask for an update & him too (the manager) told me the same excuse that there were a lot of people. So the problem here is lack of customer service. Unable to set expectations & unable to properly handle a simple question. I guess if the manager handles a situation like this why would the server care to be polite ? 😂!
J'avais été dans l'autre adresse de Arthur à St Henry, que j'avais adoré, & je n'ai pas été déçue par celle ci !
Nous avons encore très bien mangé (les pancakes sont toujours aussi incroyables), le lieu est très sympa avec une belle luminosité & le service était impeccable (merci encore à Thomas pour sa bonne humeur !)
Tried Arthur's this Sunday & wow… it was packed!! I honestly didn't think we'd get a table, but the hostess handled it so professionally. She greeted us right away, stayed super calm despite the chaos, & you could tell she was really trying to make it work for everyone. She managed to find us a spot at the bar!
Food was great, everything tasted fresh (pancakes are amazing) & well done. Also, our waiter was actually the bartender & he was on point the whole time, super attentive & friendly even while juggling a full bar.
Considering how busy it was. Definitely coming back
The food was AMAZING!!! I can't stop thinking about it. I got the pancakes, fries & salami sandwich. It was so heavenly. When I tell you the fries was so soft & the inside & crispy on the outside, literal perfection! Everything was great.
The only downside was the service, it was quite busy that day & there wasn't enough waitresses so we had to wait a while to order & ask for the bill.
The cottage cheese pancakes might honestly be the best pancakes I've ever had in my life light, fluffy & absolutely unforgettable. We also tried the deluxe breakfast sandwich, the latkes & the babka & every single bite was outstanding.
The service was warm, quick & genuinely friendly. & the atmosphere at Le Cathcart especially with that beautiful natural winter light pouring in makes the whole experience even more special. It's the kind of place you leave already planning your next visit.
pretty spot in cathcart foodcourt for brunch. its convenient you can reserve ahead. the pancakes (syrniki) were really good, i understand the hype