Not worth the price, waiters where lost & forgetful. Difficulties to communicate. Food expensive, but average.
J'étais inquiète en lisant certains avis mais : on a eu de l'eau tant qu'on voulait, on a eu tout ce qu'on a commandé dans un délais raisonnable , on a eu nos cocktails rapidement. La nourriture était bonne
J'avais réservé pour le 6 juillet & j'ai même reçu un courriel de confirmation la veille, le 5 juillet. Le lendemain, on arrive au resto à l'heure prévue &… c'était fermé. Aucune note sur la porte, aucun appel, aucun courriel pour nous avertir. Rien.
Je comprends que des imprévus arrivent, mais un minimum de communication aurait été apprécié quand on a une réservation confirmée par écrit. Très déçue de l'expérience (ou plutôt de l'absence d'expérience).
If I could give 0 stars, I would.
We came on Sunday around 7:45 p.m. & were seated on the terrace, even though we had asked to sit inside to watch the game that started at 9:00 p.m. The manager explained there was no space available inside, which was completely understandable given how busy it was.
Unfortunately, our server, Viktoria, seemed completely unfamiliar with the menu. We had to repeat our order multiple times & many of our questions went unanswered as communication was extremely difficult since she didn't speak English or French.
I work in the restaurant industry myself, so I understand what it's like to be new. Everyone has to start somewhere. But if you're still learning, the least you can do is be pleasant, attentive, & willing to help. Instead, she had an attitude with us throughout the entire meal. I suppose the frustration of not knowing your job…
Our appetizer arrived before our drinks. Later, only one of our two main courses came out. I asked for the spicy sauce on the side & it wasn't. After waiting about 30 minutes for the second dish, we were suddenly brought the bill-even though we were still waiting on food. We then found out the second plate was forgotten. During the entire service, our server never once came back to check on us or apologized for the delay.
The manager personally came over, apologized sincerely, & told us we wouldn't have to pay for the food because of everything that had happened. However, while we were still eating, Viktoria brought us the bill for the drinks, which is quite unpleasant when you are still eating. Five minutes later, she returned with another bill for the food, directly contradicting what the manager had told us. When we explained that the manager had already waived the meal, she argued with us instead of clarifying the situation or apologizing for her terrible service.
As a manager myself, I believe there should be certain standards when hiring front-of-house staff. If someone doesn't yet know the menu or isn't comfortable communicating in either English or French, they should at least provide friendly & attentive service. Unfortunately, we received neither.
Despite everything, we still left a $5 tip because I know how difficult restaurant work can be. In return, we got a dirty look, no smile, no thank you, nothing.
The only bright spot of the evening was Alejandro, the busser. He was attentive, & genuinely cared about our bad experience. Brought out the extras we asked for & checked on our second plate for us. He was basically picking up after her mistakes & ended up doing far more for our table than our actual server did. He deserves recognition & would make an excellent server.
Overall, this was one of the worst dining experiences I've had in a long time.
