Yama Restaurant
Nikkei artistry defines every bite at the intersection of Japanese precision and Peruvian soul.
OPEN7 am - 10 pm
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About
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Amenities, services & more
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Amenities, services & more
Reviews often mention
breakfast(22) sushi(22) drink(21) bar(16) hotel(14) recommend(14) fresh(12) attentive(11) dessert(11) beautiful(9) quality(9) highly recommend(8)Une journée qui a mal commencé mais qui termine très bien avec un service d'excellence de la part de Gibran
I visited Yama a few days ago to celebrate my birthday, & unfortunately, the experience did not meet my expectations.
The restaurant itself is beautiful, clean, & stylish, & the atmosphere is definitely one of its strengths. The staff were polite, but the service was fairly average.
I had made a reservation in advance & even mentioned in the reservation notes that we were celebrating my birthday. While we were there, the table next to us had an issue because a small fly had landed in their food, & we overheard the server telling them that there was nothing they could do about it.
As for the food, it was very disappointing considering the price. No one asked how I wanted my steak cooked, & it was served extremely rare. The chicken portion was surprisingly & almost comically small for what we paid.
When I asked them to take my steak back & cook it more, it seemed like they had only seared the outside for a moment. The inside was still just as raw as before.
At the end of the meal, the server asked whether we were satisfied with the food. I clearly told them that I was not. Their only response was,'We're sorry,' & nothing else was done to address the issue.
Finally, when it was time to pay the bill, the server suddenly noticed that it had been my birthday & simply said,'Oh, it was your birthday. Happy Birthday.'
Overall, while the restaurant has a lovely atmosphere, the food quality, value for money, & the way customer concerns were handled left me disappointed.
Alex was great. Efficient, polite, always smiling & made the evening a wonderful overall experience especially after my poor experience at the hotel breakfast.
We had a beautiful service in this restaurant, Louis was very kind & courteous. The food was great & so was the vibe .
Louis nous a servi. Excellent service professionnel & courtois.
Tout est excellent on a beaucoup aimé & on va revenir.
Authentic Japanese cuisine with great flavors & high-quality ingredients. Everything we tried was delicious, & the atmosphere was excellent. A special thanks to our server, Alex, who was incredibly friendly, attentive, & made us feel very welcome. Highly recommended!
Alex is the best bartender! We asked him to surprise us with a drink & he made us a perfect & now new favorite citrus drink! Amazing service! Made us feel at home!