Wild Willy's
Wild Willy’s serves up iconic scoops and dairy-free delights that define the perfect Pointe-Claire treat.
CLOSEDOpens Today at 12 pm
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Reviews often mention
ice cream(171) chocolate(23) flavor(22) shop(16) flavour(14) treat(14) options(13) recommend(13) vegan(12) wills(12) busy(12) selection(11)One of the best ice cream places in West Island, amazing people
Love this spot, can't wait to come back. So many flavors & everything is good!
Hello Wild Willy Owner, I have constructive criticism for your business! You are a very popular ice cream shop in Montreal, & it makes sense, your ice cream is great! I am a long time loyal client of yours that comes weekly. I collect the stamp cards. Usually when I give the full stamp card, I get my ice cream cone with the waffle cone & the flavour I want - no issues. However, last night, I gave my stamp card to the cashier & ordered a small frozen yogourt in a cup. I wanted chocolate on top. Because of this she charged me a 3$ difference(I've never been charged a difference before): I find this a weird business practice but okay fine(you should allow the customer to have something the same price as they usually spend). She hands me my fro yo, & it has a tiny amount of chocolate on it(everytime I order this, this issue has never happened), the ice cream wasn't fully covered in chocolate. I asked her to add more, & she replies saying: ill need to charge you again. I couldn't believe she said that to me after I just paid a difference. I don't feel like a respected & valued customer with that kind of business behaviour. As a loyal customer who constantly brings business & tells everyone you have the best ice cream in Canada, its very stingy of you. On average people probably spend about 7.50$/person on your ice cream(my guess), therefore you should also give that amount with the stamp card. It doesn't make sense for people to be spending a lot on your ice cream, & you expect them to get something cheaper with the card that they wouldn't usually get. Might as well increase the amount of stamps, & then give the customer a proper ice cream. Secondly, your lines are poorly managed. People come in through the third line & cut the people in the second line due to the tree being in the way. I really hope you can start to properly value your customers, because some business in Montreal who got very popular & stopped keeping their quality before hand, they are losing massive amounts of loyal customers. People speak to each other, bad practices get shared.
An institution. Wild Willys is the reason I still visit my family & friends in Pointe Claire. Thank you, Wild Willy's