Wild Willy's

Mana

1.0

Went in for a liter hard ice cream Monday after work. Asked for vanilla & choco flavors mix & only got one flavor in the liter cup. Found out about this after I got home & try to call the store to complain. Unfortunately no direct phone number to this location. Not pleased with the experience at all?? not gonna give any tip next time.
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Replying to the owner's response?

Thank you for the response. I understand that misunderstandings can happen, but I don't think it's fair to frame this entirely as a communication issue on my side, especially since the store was not busy & I clearly asked for a mix of vanilla & chocolate in the litre.

What disappointed me more was the proposed solution. By the time I discovered the mistake, I had already left the area & gotten home. Asking a customer to travel all the way back again just to verify the issue is not very practical. A more reasonable option could have been to take down my name/number & offer a replacement or credit for my next visit.

I also want to clarify that my comment about tipping came from frustration with the overall experience, not from trying to attack the staff personally. I appreciate that your team responded, but I still feel the situation could have been handled in a more customer-friendly way.

I've been a returning customer for 4 years & have recommended your store to many friends over that time, which is why this experience was especially disappointing to me. Mistakes happen, but I was hoping for a bit more understanding & flexibility in resolving the situation.

Miranda

5.0

I wanna go try every flavour & option because this place is amazing & so is the costumer service. TOP ICE CREAM
try the chocolate raspberry pls
Also vegan options

PAN

3.0

Pros:
A) Over 40 flavors & different options to choose from. They also have Dog Treats & Ice Cream cakes but you order in Advance for that.
B) Beautiful location since 1994 right in the Pointe-Claire Village.
C) Its busy especially during the summer months, & they hire local students. God Bless you 🙏
D) The staff & employees have a good heart & they speak English & French.
E) Accept Credit/Debit & Money & have 4 queues if busy.

Cons:
A) There can be a mess up on order if not heard or understood correctly.
B) The Lineups are confusing at times & it may be difficult to follow.
C) The music speaker outside low volume so hearing the music may be difficult.

Conclusion:
I would recommend this Ice cream shop to all. I drank a milkshake one time & got food poisoning. Still it's a good ice cream shop.

In God We trust 🙏 Christus Est Rex 👑

John 3:16 ✝?

Ainun

5.0

Always love how there's so many different flavor options. Never disappointing!

Rachel

5.0

So. Many. Options!

Delightful little ice cream shop, that was able to give me the little hot fudge sundae of my dreams.

Robert

5.0

Great place to get a nice scoop, milkshake, with cones of your choice. They have vegan options as well. Only bad part are wait times are a little long.

Sabrina

4.0

Nice ice cream place with many vegan options. The place has a few dining tables outside & is conveniently located at a walking distance from the water. Staff is very nice & helpfull. Their ice cream is delicious, but I would not recommend their apple spice caramel drink (taste like hot apple juice, no coffee in it). The ice cream sandwiche is made with very hard cookies (like The Decadent cookies from President's Choice if you see what I mean) & hard ice cream, making it a difficult experience for your teeth. However, their selection of regular ice cream is very good.

Rokeya

5.0

If you want to give yourself a nice, l'il, hearty icecream treat close to the nature, you've your spot is unlocked. Many flavours, vegan options included. Treat to your eyes, soul & tummy. :)

Rebecca

5.0

Great ice cream, lots of options, & quick, kind service :)

Christina

4.0

They have vegan options which is our top priority. They are very popular & service is fast & friendly.