Wild Willy's

Huvie

5.0

Omg!!! Im lactose intolerant & im not really a sobert girly. I was super excited to see the soy milk ice cream. I dont know how they do it . But it tasted creamy, very smooth texture & super yummy. I could have crieddddd. It was that good. The chocolate was probably my fave. Vanilla but very good too though.

Mana

1.0

Went in for a liter hard ice cream Monday after work. Asked for vanilla & choco flavors mix & only got one flavor in the liter cup. Found out about this after I got home & try to call the store to complain. Unfortunately no direct phone number to this location. Not pleased with the experience at all?? not gonna give any tip next time.
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Replying to the owner's response?

Thank you for the response. I understand that misunderstandings can happen, but I don't think it's fair to frame this entirely as a communication issue on my side, especially since the store was not busy & I clearly asked for a mix of vanilla & chocolate in the litre.

What disappointed me more was the proposed solution. By the time I discovered the mistake, I had already left the area & gotten home. Asking a customer to travel all the way back again just to verify the issue is not very practical. A more reasonable option could have been to take down my name/number & offer a replacement or credit for my next visit.

I also want to clarify that my comment about tipping came from frustration with the overall experience, not from trying to attack the staff personally. I appreciate that your team responded, but I still feel the situation could have been handled in a more customer-friendly way.

I've been a returning customer for 4 years & have recommended your store to many friends over that time, which is why this experience was especially disappointing to me. Mistakes happen, but I was hoping for a bit more understanding & flexibility in resolving the situation.

Francesco

3.0

Ordered the hazelnut/dark chocolate soft ice cream. Looked exactly & tasted like the regular vanilla/chocolate. My friend who had it in the past said it didn't look right. I asked the server saying that there is absolutely no flavor of hazelnut & she said that's how it is. She offered to make it again, but figured would be a waste of time. Don't charge more for the same thing! Kind of disappointed. It was good soft ice cream like many other cremeries. I was just hoping for something special with the hazelnut/ dark chocolate...

MsM

4.0

Well I was there May 9, I had 2 flavors of the hard ice cream the pistachio which was good, the second was vanilla tasted a bit off, like if it was old. My hubby wanted chocolate they ran out so had instead triple chocolate which was good, but how do you run out of plain chocolate ice cream 🤔. A bit disappointing on the vanilla. Just a recommendation add the menu outside including all the flavors so that everyone knows what to order instead of holding up the line.

Miranda

5.0

I wanna go try every flavour & option because this place is amazing & so is the costumer service. TOP ICE CREAM
try the chocolate raspberry pls
Also vegan options

Play

5.0

Excellent ice cream. The caramel & chocolate sundae is to die for. They are a gem in Pointe-Claire.

Liam

5.0

I had their dark chocolate & coffee soft serve & it was really good! Highly recommend.

Chett

5.0

We tried the frozen chocolate tofu with strawberry, & it was delicious! A perfect alternative for people who are lactose intolerant but still enjoy the creaminess of ice cream. One of our favourite spots in Pointe-Claire Village!

Katherine

5.0

You have to try their Mexican chocolate flavor! Unique & delicious

Pierre

5.0

The Dubai chocolate cone was very good.