Wild Willy's

Mana

1.0

Went in for a liter hard ice cream Monday after work. Asked for vanilla & choco flavors mix & only got one flavor in the liter cup. Found out about this after I got home & try to call the store to complain. Unfortunately no direct phone number to this location. Not pleased with the experience at all?? not gonna give any tip next time.
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Replying to the owner's response?

Thank you for the response. I understand that misunderstandings can happen, but I don't think it's fair to frame this entirely as a communication issue on my side, especially since the store was not busy & I clearly asked for a mix of vanilla & chocolate in the litre.

What disappointed me more was the proposed solution. By the time I discovered the mistake, I had already left the area & gotten home. Asking a customer to travel all the way back again just to verify the issue is not very practical. A more reasonable option could have been to take down my name/number & offer a replacement or credit for my next visit.

I also want to clarify that my comment about tipping came from frustration with the overall experience, not from trying to attack the staff personally. I appreciate that your team responded, but I still feel the situation could have been handled in a more customer-friendly way.

I've been a returning customer for 4 years & have recommended your store to many friends over that time, which is why this experience was especially disappointing to me. Mistakes happen, but I was hoping for a bit more understanding & flexibility in resolving the situation.

Francesco

3.0

Ordered the hazelnut/dark chocolate soft ice cream. Looked exactly & tasted like the regular vanilla/chocolate. My friend who had it in the past said it didn't look right. I asked the server saying that there is absolutely no flavor of hazelnut & she said that's how it is. She offered to make it again, but figured would be a waste of time. Don't charge more for the same thing! Kind of disappointed. It was good soft ice cream like many other cremeries. I was just hoping for something special with the hazelnut/ dark chocolate...

MsM

4.0

Well I was there May 9, I had 2 flavors of the hard ice cream the pistachio which was good, the second was vanilla tasted a bit off, like if it was old. My hubby wanted chocolate they ran out so had instead triple chocolate which was good, but how do you run out of plain chocolate ice cream 🤔. A bit disappointing on the vanilla. Just a recommendation add the menu outside including all the flavors so that everyone knows what to order instead of holding up the line.

J.

4.0

Nice outlet for unique ice cream flavors.

Brent

5.0

Great place, tons of flavors & super friendly staff.

PAN

3.0

Pros:
A) Over 40 flavors & different options to choose from. They also have Dog Treats & Ice Cream cakes but you order in Advance for that.
B) Beautiful location since 1994 right in the Pointe-Claire Village.
C) Its busy especially during the summer months, & they hire local students. God Bless you 🙏
D) The staff & employees have a good heart & they speak English & French.
E) Accept Credit/Debit & Money & have 4 queues if busy.

Cons:
A) There can be a mess up on order if not heard or understood correctly.
B) The Lineups are confusing at times & it may be difficult to follow.
C) The music speaker outside low volume so hearing the music may be difficult.

Conclusion:
I would recommend this Ice cream shop to all. I drank a milkshake one time & got food poisoning. Still it's a good ice cream shop.

In God We trust 🙏 Christus Est Rex 👑

John 3:16 ✝?

Phillip

4.0

I had a little issue with my go-to flavor of zany zebra today (it was clumpy & not as smooth as it usually is). When I told the staff they were super nice & helpful about it. One of them smiled & said « I just want you to leave happy & with a smile » & offered to fix it or even refund me. I told her it wasn't a big deal, but honestly, little things like that truly make a difference & are exactly why I'll keep coming back.

Aside from the problem with my ice cream, I had a really nice visit. Thanks again!

Ainun

5.0

Always love how there's so many different flavor options. Never disappointing!

Alyssa

5.0

The ice cream is absolutely delicious! I was served by Isabelle who was super helpful finding us the perfect flavor & she also went out of her way to interact with my daughter to make her smile 😊 She was very sweet. We are definitely coming back soon!!

Francesco

4.0

Good ice cream with unique flavors & friendly staff. Cute theming. Portions are smaller than pictured, but still a go-to for locals & visitors.