Wild Willy's
CLOSEDOpens Tomorrow at 12 pm
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Reviews for Wild Willy's
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Display Allice cream(154) flavor(22) chocolate(20) shop(16) recommend(12) treat(12) vegan(11) options(11) wills(11) busy(10) flavour(10) coffee(9)Hello Wild Willy Owner, I have constructive criticism for your business! You are a very popular ice cream shop in Montreal, & it makes sense, your ice cream is great! I am a long time loyal client of yours that comes weekly. I collect the stamp cards. Usually when I give the full stamp card, I get my ice cream cone with the waffle cone & the flavour I want - no issues. However, last night, I gave my stamp card to the cashier & ordered a small frozen yogourt in a cup. I wanted chocolate on top. Because of this she charged me a 3$ difference(I've never been charged a difference before): I find this a weird business practice but okay fine(you should allow the customer to have something the same price as they usually spend). She hands me my fro yo, & it has a tiny amount of chocolate on it(everytime I order this, this issue has never happened), the ice cream wasn't fully covered in chocolate. I asked her to add more, & she replies saying: ill need to charge you again. I couldn't believe she said that to me after I just paid a difference. I don't feel like a respected & valued customer with that kind of business behaviour. As a loyal customer who constantly brings business & tells everyone you have the best ice cream in Canada, its very stingy of you. On average people probably spend about 7.50$/person on your ice cream(my guess), therefore you should also give that amount with the stamp card. It doesn't make sense for people to be spending a lot on your ice cream, & you expect them to get something cheaper with the card that they wouldn't usually get. Might as well increase the amount of stamps, & then give the customer a proper ice cream. Secondly, your lines are poorly managed. People come in through the third line & cut the people in the second line due to the tree being in the way. I really hope you can start to properly value your customers, because some business in Montreal who got very popular & stopped keeping their quality before hand, they are losing massive amounts of loyal customers. People speak to each other, bad practices get shared.
Disappointing. The first time I got the Rocky road & it was filled with tasteless pecans. Not even roasted. Rocky road would be way better with toasted almonds. Next time I tried their mocha almond fudge because I wanted almonds & instead of roasted almonds chunks it was tasteless almond flakes & left a bad coffee aftertaste. I threw it out. In addition, their cake cones are stale. I would have tried the Mint chocolate chip but they use green dye! The whole point of having a home made ice cream store is to have quality ingredients that taste amazing. Unfortunately, this was a huge disappointment.
Large variety & good prices. There is something for everyone. My favorite id the coffee soft serve with hazel chocolate.
This is a local.legend & a go to ice cream place on Lakeshore. This time I tried vanilla dip in sea salt chocolate- impressive. Will order again!
Their Christmas Log is divine! Hot chocolate @ 4$ was a little on the pricey side but it was good