Urban Crave

Sarah

5.0

Was travelling home by myself without my fiancée, while very early in my pregnancy. Decided to get something to eat while I waited for my flight. Patricia came over & I told her what I'd like to order & she recommended something similar but a better deal. Was feeling very lonely, exhausted from my travels & she picked up on that very quickly. She came over a number of times to check on me & ensure I was okay & that I was enjoying my meal. As well as to ask if I needed anything. Her kindness & compassion made me feel so much better. & I was so grateful to see a friendly face. I've tried to call the restaurant a number of times to speak to a manager to express how wonderful she truly was. & how grateful I was to have had her as my server. I hope this message finds her. Thank you again from the bottom of my heart.

Coka'

1.0

We had breakfast at Urban Crave at Montréal-Trudeau Airport & unfortunately the service really stood out. In a negative way.

Our server, Olivia, was quite rude. No smile, very short & dismissive answers, & an overall attitude that made us feel uncomfortable, almost as if we were an inconvenience. That alone left a bad impression & overshadowed the entire experience.

The food was okay. Not terrible, but nothing special. The dining area also wasn't very clean, with tables not properly cleared, though that was secondary compared to the service.

I understand airport locations can be hectic, but basic courtesy toward customers should still be expected.

Lenore

5.0

We had a terrible experience with flight delays luggage left behind by the Toronto airport etc. came in here for a much needed drink & some fries. Our server was quick to greet us friendly & suggested wine for me. The fries were good & the atmosphere was nice.

Valentin

1.0

Staff unwelcoming. Outrageous prices.

Emmanuil

1.0

The smoked meat was terrible & not as shown in the pictures in front of the restaurant. Basically cold cuts, heated & sandwiched with rye bread.

Fatima

1.0

Extremely disappointing experience.

I waited several minutes at the hostess stand simply to be seated at the bar, without any acknowledgment. When I eventually went to the bar myself, the staff member was on a laptop & ignored me when I politely said'excuse me.' After repeating myself calmly, I was told'one minute' with the most aggressive voice I have ever ever heard. even though seating me would have taken seconds.

As a frequent traveler, this level of indifference & lack of basic courtesy is unacceptable. I left immediately.

For comparison, I went to Pork & Pickle right after & received EXCELLENT , attentive service. The contrast was striking.

Urban Crave has lost my business.

Jay

5.0

Bon service, bonne nourriture & prix abordables.

Très belle expérience.

Alexia

5.0

Yeah, it's expensive for what it is…. It's an airport restaurant. Yeah, the foods not gourmet….. it's an airport restaurant.

Lighten up

Shadi

1.0

Worst airport experience. The food is awful & tasteless. The service is slow. Seats are crowded.

Ying

2.0

I was traveling though Canada from Belgium & had a terrible experience here. After continuous delayed flights I came here to charge my phone & likely eat. After asking one of the host if they had charger ports they confirmed they did so they showed me where & sat me down. I then asked to purchase a fountain drink which I was told okay to. Before I knew it I guess the manager a lady with glasses can't remember her complete description came to me & said I had to buy something to sit. So I was confused because I just purchased a fountain drink but she informed me it must be alcohol for whatever reason. After hours of traveling I did not want to drink any alcohol so she stated I must purchase something from the menu. Which I did fries that were soggy & salty & I did not eat. I find it a terrible customer experience to force traveling customers to drink or buy what you prefer them to buy instead of what they want to buy. It screams sales are low & it will make a bad name for the business. Very unpleasant experience & I didn't experience this anywhere else in the Montreal aiport but here