The Rec Room

Anik

3.0

Went with my family, spent over 200$ on RecRoom, food, movies & concessions. No toilet paper & no service at the coat check to get our jackets back. Young lady at the desk was calling for help & nobody was coming. Asked to speak to a Manager & a young man named Antoine with a badge identifying him as'Gestionnaire Service Client' came to see me & suggested that I write a review to Cineplex. I asked to speak to the General Manager & was told he would call me. After 2 days, I didn't get a call so I wrote to Cineplex. A man who identified himself as'Derek' called back, questioned me & said that he would look at the cameras & see if there was anything he could do for me, he would contact me. I reiterated that my family & I had spent 200$ that evening & that I had booked an event at RecRoom Scarborough in October for 17 persons & was looking to book again in Montreal for our next conference but Derek didn't seem to give any care at all. Terrible customer service which is a shame because when people spend time & money at your establishment you should, at the very least be courteous & honor minimum customer service standards. Too bad Derek doesn't care.

28 mars 2026

sur Google

MTL

2.0

Avoid live events. They hire disappointing hosts.

For trivia, the guy:
- handed prizes out to whoever he wanted without asking questions,
- selectively gave specific tables the chance to answer questions (preventing others from participating)
- tossed small trinkets (that we couldn't choose) to the other tables without saying a word to acknowledge them,
- set prizes aside for his friends
- kept some prizes for himself; some were never even on display
- he got lazy, drew out full boxes of prizes.
- Too invested in the game that he was barely present as a host. He also left the premises for part of the time (taking his coat off & sitting by the bar).
-> At that point, why bother hiring someone for trivia? Just ask the staff to do a raffle; it would have been more fair & less distracting/unfair.
-They should find a new host for their events altogether. I wouldn't go to any more events if they kept this host.

DJs: you have to wonder if they hire from the same family. Their DJs can't read a room if multiple tables just get up, & nobody who stayed dances, there's room for insight.

Food is pretty good. I wish they would bring back daily deals.

19 févr. 2026

sur Google

?????

5.0

We had a very pleasant experience at Royalmount. The atmosphere is warm & friendly, & the staff are attentive & welcoming. One thing that could be improved is the kids' menu, which could offer a bit more variety & healthier options. Overall, it's a very accessible & enjoyable place to spend time with family & friends.

19 nov. 2025

sur Google

David

4.0

Overall, it's a great place for the kids. But it's also the one of the only places for family to hang out, in Royalmount, it becomes quite crowded.

11 nov. 2025

sur Google

Sar

5.0

Had a great time here with the family. Kids especially loved it. Food was amazing & so was the service. The place is very clean & loved that they had antibacterial wipes all around. The games were fun & bright & the current promotion for 3 hours of endless play was great.

3 juil. 2025

sur Google

Rad

5.0

Although not as big of an arcade as the other Rec Room locations. This location still offers a wide variety of games, including a bunch of VR games. Great for family, friends, or date night type of vibe.

5 avr. 2025

sur Google