The Rec Room
FERMÉOuvre aujourd'hui à 12:00
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Commodités, services et plus
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Commodités, services et plus
Avis pour The Rec Room
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Afficher toutgame(31) kid(20) arcade(20) jeux(16) bar(10) birthday(9) burger(8) recommend(8) royalmount(7) wings(7) ticket(7) drink(6)
Great service, Great food, Great atmosphere, & Great entertainment!
We had a great time for my daughter's birthday party. Kids loved playing all games & shopping. We as parents, just sit & eat & drink! $$$ was not bad at all. We had a birthday package deal!
The Rec Room Royalmount is located very convenient location for both Metro & car users! Simply eat, drink, & have a lot of fun, then go home with Metro! You don't have to drive to the bunny-land, West-Island, to have birthday party anymore.
We went for the all you could eat wings.. 2 of us got there before our group of 14 arrived..
The restaurant was quiet, not busy at all.. It took approx 10minutes for a host to even greet us.. Then we were seated & took another 15minutes to flag down to manager to ask if we could order a drink.. The manager spoke to the waitress who took another 15minutes to come & take our drinks.. Our party then arrived.. We did the all you could eat wings. We were allowed to order 1 set of 12 wings & then by 6's.. it took them almost 2 hours to serve me 12 wings & then another 6 wings.. was impossible to take advantage of all you can eat wings.. Worst service ever & I would never go back!
Instead of helping the staff, the manager just walked around delegating & doing absolutely nothing!
Worst experience ever in a restaurant. All 14 of us said the same thing, we will never go back or waste out time & money!! & it wasn't cheap..
I had to wait 20 mins just to order, even tho there was no one else in line, the bartenders were making drinks for 20 mins straight without even bothering to serve their guests. I normally am not one to make complains as I also work in customer services, but honestly the rec room has the worst customer service I've ever seen. The employees are not welcoming , didn't bother serving me. I had to wait 30 mins for my food, which ended up being cold. That was on a visit on a dead day. Honestly this place deserves to be shut down. The games are not even good.
Perfect Birthday Venue for Kids & Adults!
We recently hosted our son's birthday party at The Rec Room, & it was a massive success. The kids' party package is incredibly well-designed. Each child received a game bracelet with plenty of points, which kept them entertained for hours.
I was especially impressed with the food; even though it was from the kids' menu, the portions were generous-all the kids were full, & we even had leftovers! The popcorn & drinks were a great touch as well. We ordered from the regular menu for the adults, & everything was delicious. We ended the day by heading to the Cineplex upstairs for a movie. It was the perfect, stress-free birthday celebration. Highly recommend!
Horrible management, under staffed & very inexpensive waiters. We came for the all you can eat wings but I ended up only getting 24 wings after 2 hours... since you start with 12 wings & can only order 6 wings at a time afterwards. It also took about 50mins to get our first round of drinks & half of the wings were cold to the touch when we got them. Side note, alot of the tables that were empty still had food on them that wasnt cleaned up from the previous people... what a dissapointment.
I ordered all you can eat wings with my group. It took alot of time to get the first plate of wings, as well as for the second & third plates. On our third plates, the chicken wings were cold right upon receiving them, which made us lose our appetite. Our drinks also came late & we had to ask staff to remind them. Service was not timely overall & the food quality was low.
If you have ever wondered what it feels like to wait 20 minutes for a glass of diet coke, you should try the new restaurant that has the 2 pool tables at the rec room. The food itself wasn't bad, but the service was very very bad. My food got cold before I got my drink. Which eventually took 3 seconds to make.
I went to The Rec Room recently - the arcade itself was fun & the floor staff were friendly & helpful. The games worked well & the overall vibe was good.
Unfortunately, the bar service was really disappointing. It was slow, disorganized, & the bartenders didn't seem interested in helping customers. It took way too long to get a drink, & when I finally did, the service felt rushed & unprofessional.
It's a shame because the rest of the place has great potential. If they could improve the bar service, it would make a big difference in the overall experience.
Terrible bar service, 30 minutes for a drink, 20 to pay. Food is hit & miss, do NOT get the pasta or macaroni, wings were good. Rude staff. Games are pretty great!
There were quite a few issues during our visit that impacted the experience. First, we were seated directly next to the stage. Despite the restaurant being mostly empty, our request to move was denied, which was disappointing.
Service was also lacking. Our server didn't come by for over 20 minutes-not even to take a drink or popcorn order. Partway through our visit, his shift ended, but no one informed us. We were left confused when we couldn't find him anymore.
We ordered several items from the shareables menu: the giant pretzel, lettuce wraps, jumbo chicken wings, & loaded nachos. While we also received a calamari plate by mistake, which we were charged for, all the appetizers were delicious. Most of our group ordered burgers for their mains. While the chicken sandwiches were tasty, all of the burgers were burned & had a strong burnt taste. Mine was so overcooked it had to be remade-& even then, I ended up not eating it. This was extremely disappointing. On a positive note, the mini desserts were enjoyable.
Overall, I'd return only for the shareables or non-grilled items. I wouldn't recommend the burgers or anything off the grill based on this experience
Very friendly place to hang out before/ after a movie or again after a shopping session. Lots of activities at affordable prices. It's possible to eat or order something to drink which is a plus versus other cinemas.