Commodités, services et plus
Avis pour The Rec Room
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Les avis mentionnent souvent
Afficher toutgame(16) jeux(11) arcade(11) kid(10) burger(5) royalmount(5) family(4) bar(4) prix(4) credits(4) chicken(4) clean(3)
We were seated by the front staff whom was at the podium & we sat for nearly 20 minutes & our server never arrived, no greeting, no water, nothing. (I waved at a worker & they said that our server was coming). Never knew if our server was going to arrive at all we did not stay to find out.
The place (the restaurant section in particular) has so much potential it is unfortunate. Maybe it will improve in a few years time
7 months ago:
Food needs to improve big time. Sesame noodles lacking flavour. Nachos was quite lacking as well (chicken & the pork) Maybe will just try the pizza next time. Everything else was underwhelming the guy enjoyed his chicken though.
Arcades are great service is great
I ordered all you can eat wings with my group. It took alot of time to get the first plate of wings, as well as for the second & third plates. On our third plates, the chicken wings were cold right upon receiving them, which made us lose our appetite. Our drinks also came late & we had to ask staff to remind them. Service was not timely overall & the food quality was low.
Food here is terrible. Frozen burger patties, salad with no dressing, fries overcooked, & raw chicken wings. We asked the waitress to cook our chicken wings a little more & she gave us attitude. She went in the kitchen & came back out saying the cook said its normal that its red inside & its because the way they killed the chicken & the veins are red… wait staff & cooks should not say stuff like that. You can see the picture that its completely red inside & its unappetizing. They eventually changed it but with a lot of attitude. Arcades are great but they need a better cook & a floor manager that knows what to do.
There were quite a few issues during our visit that impacted the experience. First, we were seated directly next to the stage. Despite the restaurant being mostly empty, our request to move was denied, which was disappointing.
Service was also lacking. Our server didn't come by for over 20 minutes-not even to take a drink or popcorn order. Partway through our visit, his shift ended, but no one informed us. We were left confused when we couldn't find him anymore.
We ordered several items from the shareables menu: the giant pretzel, lettuce wraps, jumbo chicken wings, & loaded nachos. While we also received a calamari plate by mistake, which we were charged for, all the appetizers were delicious. Most of our group ordered burgers for their mains. While the chicken sandwiches were tasty, all of the burgers were burned & had a strong burnt taste. Mine was so overcooked it had to be remade-& even then, I ended up not eating it. This was extremely disappointing. On a positive note, the mini desserts were enjoyable.
Overall, I'd return only for the shareables or non-grilled items. I wouldn't recommend the burgers or anything off the grill based on this experience