The Rec Room
CLOSEDOpens Today at 12 pm
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Amenities, services & more
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Display Allgame(32) arcade(25) kid(21) jeux(16) bar(11) drink(10) birthday(10) royalmount(8) wings(8) burger(8) recommend(8) ticket(7)
Great food, affordable prices, cool atmosphere - but HORRIBLE service.
My boyfriend, another couple, & I came for a double date to take advantage of the summer promotion, which included a main course, dessert, & $15 in arcade credits.
The food was great, & everything started off well. Unfortunately, the experience went downhill when it came time to pay & receive our gaming credits.
After everyone paid, I handed the waitress my existing game bracelet so she could load my boyfriend & I's credits onto it. We waited at our table for about 10 minutes, but she never came back. We eventually went inside to see what was happening. She told us the manager was in a meeting & asked us to wait a few more minutes, even though several other staff members & what appeared to be other managers were available.
When the manager finally arrived, it took another 10 minutes just to figure out how to load the gaming credits onto our bracelets. By the time we received them, we had already spent around 20 minutes waiting.
After we finally started playing in the arcade, the manager came running around looking for me. She told me the waitress was new & had charged me incorrectly. We had to stop what we were doing & return to the restaurant while they reviewed the receipts. After another wait, she told me I actually owed $2 because I had used my existing bracelet.
This made no sense, as the promotion states that the gaming credits can be loaded onto an existing bracelet. If you don't have one, a new bracelet only costs $3. I still don't understand why I was being charged an extra $2.
The food & prices were excellent, but the lack of training, poor communication, & the amount of time wasted dealing with something that should have taken a minute completely took away from the experience.
Service very very slow!!! We ordered a 12 chicken wings & it came with only 11! Please DO NOT order buffalo chicken wings! Terrible!!! We ordered after 30 minutes & the bills take ages to get! Even worse, the waiter is serving others when I literally ask for the check & he says ok & bro is serving others. Price are also ridiculous expensive like a Coca Cola is 4$! Not a good experience & I'm not coming anymore!!! Ruined my day! Just glad I'm finished with this restaurant. Also they said we don't have 70 cents while literally HOLDING a 1$ in his hand. He could ask for change because I had like some cents. Arcade machine are good but I had some problems like a big key piano & when I started pressing one key, the timer was over. But I still managed to get some tickets which is used against me when I was complaining to the staff. Bracelet cost a 3$ if you're new which is just ridiculous but have no choice.
My friend & I always visit Cineplex for the movies, but we decided to check out the Rec Room since we finally watched something during its opening hours. We were trying to find a late dinner & luckily came before they made last calls. Paul was super attentive & suggestive with the menu. His hospitality was amazing & it made our movie nightout one of the best we've had. Definitely going to come here again & try out the arcade + other food items. Thanks again!
Honestly a great place lots of fun decent food good drinks at the bar good place to let your kids have a blast while watching a sports venue. But damn the arcades are ridiculously expensive. I usually don't complain about prices but it cost me 300$ in arcade money it's ridiculous!!!!!! Make the arcades affordable & the grown ups will spend on food & drinks & everyone is happy
Très belle endroit pour un 2 en 1. Manger & s'amuser. Divers choix d'arcades j'ai bien ainé ma première fois.
Bon parc mais longue attente faux mieux reserver en ligne & les prix pour les arcades sont excessivement che
It's a great arcade! I only recommend to go more during the day in the week if possible though, I've tried to come a few times on weekends & it's insanely crowded. Not the arcades fault! But for a better experience I would aim to come during the week.
This place could be better …
No ambiance of the game
Food was burnt & others that adding fancy stuff it was really bland & my chicken wings was overcooked & didnt want to ask for another one
Waiter even forced us to pay 18%
Lol what a weak move on his part
It might be a high end place but the quality & service was nowhere near the 18% tip that was automatically included in our bill.
Might be a scam but just wanted to let yall nnow about it
But the kids had fun with the arcades
Alot of choices but no intial d
Bummer lol
Id come back for the arcades but never for the food
I dont recommend this unless they improve
Their food is disgusting. I ordered the chicken tenders for my children & it was raw chicken. It was not cooked. The calamari tested like cardboard! I was too disgusted to continue eating my chicken burger as i was worried that it will be undercooked. It was a waste of 113$ chicken wings were good but meh not worth the vibe. However, the arcade zone was amazing, lots of fun!!