Terrasse Carla
Dans L'hotel Hampton & Homewood Suites par Hilton
FERMÉOuvre aujourd'hui à 17:00
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À propos
Détails
Commodités, services et plus
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Commodités, services et plus
Les avis mentionnent souvent
Afficher toutdrink(32) terrasse(29) vibe(17) music(15) attentive(15) beautiful(15) recommend(14) view(14) cocktail(13) highly recommend(10) steak(10) terasse(9)One of the most horrible experience I have ever experienced in a Montreal restaurant. Food was uneatable, service was terrible & the drinks were made out of flat soda. Its outrageous. Im not sure how this business is running. We asked to speak to a manager, they replied, the owner is not here nor the manager. There was a supervisor who couldn't take any decision, he couldn't even remove from our bill the spoiled/rotten food they served us.
I've never had a worse experience in a Montreal restaurant in my life.
We had a reservation at 7:30pm & were seated very quickly. The music was so loud that we could barely hear each other talking. We were sat in a back corner & it seemed like we were forgotten about. After 40 minutes of not having anyone come to our table, we finally called someone to find us a waitress & give us water. We then ordered drinks that never came so after being there for over an hour & starving, we just walked out & went somewhere else. We let our waitress know & she didn't seem to care about our experience or even try to get us to stay (clearly our drinks weren't even started yet; we had ordered them over 30 mins prior to leaving). Unfortunately, I am unable to review the food/drinks as we weren't given the chance to try anything other than water. I am very disappointed & will not be coming back.
Worst service I have ever experienced, I should have read all of these reviews sooner. We made a reservation for 7:30 pm. We never got a waiter. After 40 minutes of waiting, without even receiving water, we had to flag someone down ourselves to ask for water & to be assigned a waiter. When the waitress came, she took our drink orders & then we never saw her again. I ordered a simple glass of wine & it never came. After an hour & 15 minutes of sitting there waiting for nothing, we decided to leave. I think this place shouldn't advertise itself as a restaurant, you only get service if you pay for the bar.
Great drinks, great music & most importantly AMAZING service. If you go you should request Amelie, she made our experience 10x better & she's the sweetest ever!
we received a very mediocre welcome from the doorman, treating the arrivals as if it was a club. no greeting, no smile, & quick to dismiss back to his friends. that unfortunately didn't start the experience so great. furthermore, the music is loud & the vibe does not compensate for the overpriced drinks & food.
thanks for a first & last time !
A place I highly recommend to everyone-the food, the drinks, & even the service are top-notch!
Do not let these positive reviews fool you!
We booked our reservation for 8:30pm & got sat immediately, however we had to wait 20-25minutes for a server to come to our table (we physically got up to go get one fyi!) & take our order.
The food? Mediocre. I highly suggest finding a different Terrasse with better food, we got the steak with fries & we barely received a'steak' & rather a roast. The drinks slightly made up for it. Which quickly died down as we had to chase after a server for our bill!
In general, I would not come back nor would I refer anyone to even come here. The service was extremely poor with servers not paying enough attention to customers & the general lack of directions & mapping of the Terrasse shows! I'd recommend this place to train their servers further & maybe hire more as we saw only 2 servers handling one huge section.
Food was really good, super service from Eliana & great drink recommendations!!! Will come again!
Très déçue de l'expérience. L'endroit est beau & la musique était bonne puisqu'il y avait un événement r&b, mais ça s'arrête là.
Le service était vraiment mauvais & excessivement lent. Ça paraissait clairement que plusieurs serveuses manquaient énormément d'expérience (on devait presque courir après quelqu'un pour commander ou avoir un suivi). Les drinks & la nourriture prenaient une éternité à arriver.
En plus, les prix sont beaucoup trop élevés pour la qualité offerte. Cocktails corrects, nourriture correcte, mais absolument rien qui justifie le hype.
& en 2026, ne pas avoir Apple Pay, c'est franchement ordinaire. Bref, « belle image » sur les réseaux, mais l'expérience réelle ne suit pas du tout. Je ne recommande aucunement.

Très déçue de l'expérience. L'endroit est beau & la musique était puisqu'il y avait un événement r&b, mais ça s'arrête pas mal là.
Le service était vraiment mauvais & excessivement lent. Ça paraissait clairement que plusieurs serveuses manquaient énormément d'expérience (on devait presque courir après quelqu'un pour commander ou avoir un suivi). Les drinks & la nourriture prenaient une éternité à arriver.
En plus, les prix sont beaucoup trop élevés pour la qualité offerte. Cocktails corrects, nourriture correcte, mais absolument rien qui justifie le hype.
& en 2026, ne pas avoir Apple Pay, c'est franchement ordinaire. Bref, « belle image » sur les réseaux, mais l'expérience réelle ne suit pas du tout. Je ne recommande aucunement.