Susie Sans Gluten

Samantha

5.0

I enjoy going to this store. I am always amazed by the selection & taste of the gluten free food. Always delicious!

Julie

5.0

Yess enfin un endroit pas trop loin sans gluten & parfois sans sucre.

Véronique

5.0

J'ai suivi un atelier de boulangerie avec Susie. Une super belle expérience ! Susie est passionnée, avec son équipe, elle a prit le temps de nous montrer à bien manipuler la pâte & comprendre les éléments clés. J'ai particulièrement apprécié les nombreuses périodes de questions, qui ont permis de lever tous les doutes sur l'utilisation des farines sans gluten. Les techniques enseignées permettent de réussir des textures sans gluten parfaites (le pain baguette était croustillant & le pain tranché moelleux & tellement bon !). L'ambiance est conviviale, le matériel est adapté & les recettes sont faciles à refaire chez soi. Je recommande vivement ce cours ! »

Selena

1.0

I am celiac & I've never had such a bad gluten free chocolatin in my life. Got one today it literally crumbled everywhere but my mouth for how dry & stale it was. Unbelievable

E.

5.0

Super endroit, le service est rapide. Il y a un vaste choix sans gluten & sans produits laitiers, surtout : tout est bon !

Rihanna

1.0

There is so much room for improvement for this business, beginning with the owner. The owner herself has zero knowledge on customer service. When owning a business, it is normal to get multiple critiques, it matters in the way you answer your customers. For example, I tried to order a cake when I was newly confirmed celiac, it was a custom design & I was really looking forward to it after all the testing I had been through the previous year, thinking a gluten free cake would have made my day a bit more special. In order to get the cake in the first place, we had to first pay her a full payment, there was no deposit. The day of my birthday party we went to get my cake all the way in laval, Susie had confirmed the night before that the cake would be ready the next day, however when we got there DAY OF my birthday there was no cake in sight. They simply « forgot » to make my cake. As you can imagine it really made me feel bad as I had kind of been looking forward to my birthday party. Moreover, through the entire communication to place this order not once did she think to contact us any other way than strictly email & her responses were very dismissive to any questions or concerns we had. Keep in mind I had just been diagnosed about a month before my birthday. I kind of found this behaviour odd compared to other businesses i've ordered from. With all the publicity that she posts on instagram, one would think this is business is overall trustworthy, however that is further than the truth in my perspective. Recently I went back & ordered a croissant. It was the driest thing i've ever put in my mouth. I immediately stopped eating & chugged water. I see that she keeps mentioning that's it not from her bakery but Marquis. I've been to marquis & had the same croissant & it was beautifully baked. I don't know what happens once it reaches your store but it's genuinely gross. Moreover, I've heard horror stories from workers, & multiple customers apart from reviews. I truly think instead of bashing everyone online in your reviews you should start to focus on improving the points in your business that people are complaining about.

Response to her response cuz this is crazy lol.
# 1 what about the whole cake that you made me pay upwards of 200 dollars for & then never made after we confirmed countless times. Why are you just ignoring that? # 2 why do you only have one girl working in the front & then complain that you got a one star because they needed to use the washroom & leave the front unattended.
# 3 I do not know why you have such a god complex, as if you are the only bakery selling gluten free sweets. You fully admitted to buying from other bakeries, what is stopping people from going there? In no way am I trying to « shut you down » you obviously just cannot take criticism. Your responses are unfortunate. If you began to answer with poise, & class, maybe your business would be doing better & you wouldn't be so worried about a one star review completely shutting your business down. But that's just me!

Lou

5.0

The pastries have a nice taste & texture (with the exception of the croissant) but I generally find them overly sweet. They do have a great range of gluten-free products though, so I still go there from time to time. Nice environment, the staff is helpful & friendly. I wish we could call on the phone to get information but you can only email them

Lau

5.0

J'ai acheté un gâteau au chocolat & framboise chez IGA & il était très bon. Je le recommande fortement!

Naima

1.0

Gâteaux. Beau visuellement, trops sucrés su point de ne pas sentir la saveu

Cat

4.0

Nice selection of gluten free & lactose free products, but some are too expensive.