Susie Sans Gluten

Rihanna

1.0

There is so much room for improvement for this business, beginning with the owner. The owner herself has zero knowledge on customer service. When owning a business, it is normal to get multiple critiques, it matters in the way you answer your customers. For example, I tried to order a cake when I was newly confirmed celiac, it was a custom design & I was really looking forward to it after all the testing I had been through the previous year, thinking a gluten free cake would have made my day a bit more special. In order to get the cake in the first place, we had to first pay her a full payment, there was no deposit. The day of my birthday party we went to get my cake all the way in laval, Susie had confirmed the night before that the cake would be ready the next day, however when we got there DAY OF my birthday there was no cake in sight. They simply « forgot » to make my cake. As you can imagine it really made me feel bad as I had kind of been looking forward to my birthday party. Moreover, through the entire communication to place this order not once did she think to contact us any other way than strictly email & her responses were very dismissive to any questions or concerns we had. Keep in mind I had just been diagnosed about a month before my birthday. I kind of found this behaviour odd compared to other businesses i've ordered from. With all the publicity that she posts on instagram, one would think this is business is overall trustworthy, however that is further than the truth in my perspective. Recently I went back & ordered a croissant. It was the driest thing i've ever put in my mouth. I immediately stopped eating & chugged water. I see that she keeps mentioning that's it not from her bakery but Marquis. I've been to marquis & had the same croissant & it was beautifully baked. I don't know what happens once it reaches your store but it's genuinely gross. Moreover, I've heard horror stories from workers, & multiple customers apart from reviews. I truly think instead of bashing everyone online in your reviews you should start to focus on improving the points in your business that people are complaining about.

Response to her response cuz this is crazy lol.
# 1 what about the whole cake that you made me pay upwards of 200 dollars for & then never made after we confirmed countless times. Why are you just ignoring that? # 2 why do you only have one girl working in the front & then complain that you got a one star because they needed to use the washroom & leave the front unattended.
# 3 I do not know why you have such a god complex, as if you are the only bakery selling gluten free sweets. You fully admitted to buying from other bakeries, what is stopping people from going there? In no way am I trying to « shut you down » you obviously just cannot take criticism. Your responses are unfortunate. If you began to answer with poise, & class, maybe your business would be doing better & you wouldn't be so worried about a one star review completely shutting your business down. But that's just me!

May 5, 2026

on Google

Teresa

5.0

Susie thank you for putting a smille on my daughters sweet face again. This place is our new happy place with desserts that are so delish, they have an awsome Frozen section ,from pizza dough to bread ,wontons & dumplings. Her pistachio raspberry cake is to die fix along with her carrot cake. It's a visit you will adore.

Apr 21, 2025

on Google

Jane

5.0

I'm writing from Alberta! I was in Homesense a few days ago & found Susie Sans Gluten cookie flour - I eat gluten-free, & generally haven't had a lot of luck baking gluten-free treats that taste or act the same as treats made with regular flour. I turned the package over & saw this company is Canadian, & I thought - why not? Let's give it a shot.

& oh. My. GOSH. I made my favourite cookie recipe from a blog I follow, subbed the flour for Susie's GF flour, & produced the yummiest, chewiest, MOST PERFECT cookies!!! My husband couldn't even tell they were gluten free!! I was honestly blown away.

I found Susie's store online & reached out to her, & she was SO KIND & let me know I could buy stock through homesense or well.ca. So I may have placed a large order through Well to try some of the other flours & mixes.... haha can't wait to continue experimenting.

Highly, highly recommend, based on the quality of the product & how kind this product's creator is, that you check this store out if you're in the area (wish I could!!), or if you're like me & too far away, purchase some of these flours online. I promise you won't be disappointed. Get ready to level up your gluten-free baking.

Merci again for responding to my email questions, Susie!! ❤? this is the first time in a long time I've felt excited about baking. My birthday is in May & I'm looking forward to making my own gluten free cake. If your cookie flour is any indication of how awesome your cake flour is, my cake is going to be amazing this year.

Mar 26, 2025

on Google

Loraine

5.0

I bought the brownie cheesecake, I bought it at Mamie Clafoutis in Marche 440 laval. The cake was very good, but my house might have been very warm, the cake was more like a soft serve ice cream, instead of cheesecake consistency. So did not stay together when I cut it. The cake was eaten anyway, after I put it back in the freezer, it stayed together very well, & was delicious. The owner offered me another cake on them. Seeing how much the owner cared about her product & offered me a cake on the house, I changed my star rating overall. It's nice to have the owner contact you & try & rectify the problem. I do not go to Laval often, I did not write the review in hopes of getting a free cake. I will continue to buy her products, as I have often in the past. Everything that was bought there was very good.

Apr 1, 2024

on Google

Matteo

3.0

Fantastic food, but abhorrently expensive. Susie's gluten free empire & her $40 cakes are even replacing the stock of cheaper gluten free cake brands at my local grocery stores.

Jan 27, 2024

on Google