Les Cavistes - Bistro Bar à vin Boutique
196 Rue Fleury O
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Reviews for Salerno Boulangerie & Pâtisserie
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Display Allpizza(45) tomate(18) pastries(18) cake(17) italian(14) comptant(13) patisseries(13) cash(11) gateau(9) argent comptant(8) frais(8) dessert(8)
Everyone who was working at this establishment on Easter Sunday needs a lesson in basic customer service.
1 - we ordered some desserts & were served by a women with an orange & brown silk hat who seemed like she hated her life & her job & did everything in her power to avoid speaking. There are zero labels so we asked for a chocolate hazelnut dessert which we described as a Ferrero dessert. There was literally a Ferrero rocher on top of the cake. To avoid disappointed she could have opened her mouth & told us that it was a cheesecake inside the outer layer. Everybody in my family hates cheesecake so it was a huge waste.
2 - I then asked another employee for help. She was a young Italian-looking woman who was mocking me because she couldn't understand basic French, so I switched to English. I wanted a coffee but when I tasted the coffee that was almost empty & seemed to have been sitting there for hours, it was cold. I asked if I could get a hot coffee & she insisted that the coffee should already be hot. It took about 15 back & forth exchanges before she would believe me & offer to make hot coffee.
3 - I came to complain to the only staff member who seemed to have any emotional intelligence about the chocolate cake that was actually a cheesecake (which we learned after biting into it). She apologized for the mishap but wouldn't offer a refund or even an exchange.
If you're craving authentic Italian food, this local Italian shop is a must-visit. From the moment you step inside, the aroma of freshly baked bread fills the air, & the sight of handmade pastas & desserts is irresistible. Their selection of breads is perfect. The pasta options are impressive too-perfect for a quick homemade dinner or to stock up for the week. The shop also offers a variety of food to go, from delicious lasagna to freshly made salads, making it an ideal stop if you're in need of a quick, satisfying meal. Don't leave without grabbing one of their house-made desserts-everything from cannoli to tiramisu is on offer, & they're all as delightful as you'd expect from a genuine Italian bakery. Parking is convenient, with a small lot right outside the store, so you won't have to worry about finding a space. Just a heads-up-they only accept cash, but there's an ATM inside for your convenience if you forget. The cash-only policy might be a bit old-school, but it adds to the authentic, neighborhood feel of the place. Overall, it's a hidden gem for lovers of Italian cuisine, offering a little bit of everything with quality that's hard to match.
Qu'elle découverte ! Boulangerie ouverte 24/24 7/7 rien que pour ça c'est 5 étoiles tant c'est rare à Montréal. Il y a de quoi se régaler en sucré & en salé. Les sandwichs sont excellents, & bien garni. Il y a de la pizza aussi un délice. & les desserts ! N'en parlons pas. Je vous recommande d'y aller vous ne serez pas déçu.