Resto Los Planes earns praise for authentic Salvadoran flavors, with pupusas that are generous and delicious, tamales, horchata, and large portions at reasonable prices, and a menu that offers variety and a comforting, homey feel. However, several reviews note uneven service and occasional takeout mixups, while other comments highlight warm, attentive staff and quick service, making the overall experience mixed but memorable for fans of the cuisine.
We've been coming here with my family for a few years 20+ yesrs & decided to give this place another chance after our last disappointing visit. We understand that sometimes during busy periods the food may not come out at its best.
Unfortunately, this time the pupusas were still not good. When we politely mentioned it, instead of understanding the feedback, we were told that if we didn't like it before, why did we come back. That response felt dismissive & disappointing, especially coming from longtime customers who wanted to continue supporting the restaurant.
We truly hope customer feedback can be handled more professionally in the future.
My family & I have been coming here for over 20 years, which is why this experience was especially disappointing. HELIS gave us very poor service, extremely disrespectful, unprofessional, had a lot of attitude & immature. On top of that, the food was also disappointing. After being loyal customers for so many years, we expected much better. Sadly, we will not be returning.
May 24, 2026
on Google
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J'étais allée avec 2 amies qui avaient jamais goûtées aux pupusas. Je demande à la serveuse si elle pouvait leur faire goûter un peu de horchata & un peu de tamarindo pour savoir lequelles elles preferaient pour prendre le pichet.La réponse de la serveuse était que'non on fais pas ça'. Je luii dis' Alors comment savoir quels boissons choisir vu qu'elles en ont jamais goûtées? Je ne demande pas un verre de chaque mais seulement un petit peu pour qu'elles y goûtent'?. Elle a alors demandé au serveur qui lui à dit'Non' catégoritement. Donc, déja j'ammène une nouvelle cliente chez vous, vous êtes pas capable de donner un bon service client. Finalement j'ai décider la horchata, elles ont aimé une chance. Sinon il aurait fallut que je paye pour prendre un autre pichet de boisson.
Les pupusas sont tres bonnes & les tamales aussi. Mais le service clientèle pas vraiment. Il y a plein de pupuserias à montreal, c'est sur j'irais ailleurs avec mes amies non latina qui donneront on meilleur service client.
Dommage pour eux. Je n'y retournerai pas.
Service malheureusement très lent. Nous avons attendu environ 1h15 pour des pupusas, ce qui est vraiment long pour ce type de plat.
De plus, le service manquait d'attention; on avait l'impression que les serveurs ne se souciaient pas vraiment des clients.
La nourriture est bonne & les pupusas sont savoureuses, mais l'expérience globale est décevante.
Muy buenos, solo tengan cuidado cuando pidan para llevar. Verifiquen que todo esté en la orden. En mi caso, pedí 4 pupusas para llevar y bien que me las cobraron y hasta les dejé propina. Nada más pusieron dos. Por lo demás, muy rico con su salsa picante
Dec 11, 2025
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Recognized that warm hospitality only an authentic latin establishment offers. Good food. Great portions. Attentive service. This place is my favorite in the area hands down. Must try if you haven't yet.
A must go in Momtreal. The most authentic experience. Amazing & high quality food. The staff is kind & the food comes out fast. Thank you for always delivering excellent meals 🙏🏻
The service was warm & cheerful. The food felt like home but not the price unfortunately. Overpriced for what it is. Also the pupusas we ordered on the side had an odd taste.
Oct 1, 2025
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Amazing Pupusas! This was our first stop when we did the food tour in Montreal. The staff were friendly & the food was amazing! Will definitely come back here to try their other dishes.
