Restaurant Balam

Ricardo

5.0

Gratisima sorpresa, un menú corto y muy completo. El entrecote absolutamente maravilloso. El servicio fantástico. Gracias

Emanuel

5.0

Great food. Excellent vibe. Service was a little lacking, but great!

Diba

5.0

Great music & great food !!!

AndréaLen-4010

1 Commentaire

2.0

This will be a long review, but I hope it's taken as constructive feedback. It's not just about the food, service plays a major role in the overall experience.

I want to start by saying the food was good. I would have considered coming back for it. However, because of the overall experience, I won't.

We chose this restaurant for a birthday celebration. The décor is beautiful, cozy, clean, & exactly the upscale Mexican vibe we were looking for.

We had reserved for 15 people but ended up being 16, our mistake, & an additional table had to be added. This was done before any orders were taken, & no one changed seats during service.

Throughout the evening, there were several service issues beyond timing & billing. Drinks were accidentally spilled on members of our table, & at one point a drink was knocked over by management. They did replace them, which we appreciated, but it contributed to the overall disorganization of the night.

Meals did not arrive together. Some sides were served long before the mains. Mocktails were delayed. Billing was extremely disorganized, & it took nearly an hour to correct multiple incorrect receipts.

After all of this, as we were finally preparing to leave, the manager approached our table & loudly stated that a Gigot d'agneau had not been paid for.

He referenced us having'changed seats,' implying that this caused the billing confusion. As mentioned earlier, the additional table had been added before any orders were taken, & no one moved during service.

At that point, after the cumulative issues of the evening, his accusatory tone was the final straw for me. I reacted strongly & raised my voice. I could have remained calmer, but being spoken to in a way that questioned our honesty after everything that had happened made the situation escalate.

It's important to mention that the manager was also yelling during this exchange.

Following the argument, I offered to pay for the'missing' dish to resolve the situation immediately. The manager declined & said it was not necessary.

Mistakes happen, especially with large groups. We were patient for most of the evening. However, professionalism & communication matter just as much as food quality. The situation could have been handled calmly & discreetly instead of escalating publicly.

If accommodating large groups is difficult, that is understandable, but it may be better not to accept them.

I hope this feedback helps improve future guest experiences.

Fabienne

5.0

Outstanding service with a warm & welcoming atmosphere. Jaime, the manager, & Abdela, our waiter, were amazing - friendly, attentive, & great to talk to. The entire staff was wonderful, the ambiance was fantastic, & the food was absolutely delicious. An excellent experience all around!

Jadzia

4.0

Had a blast! Went with my girlfriends for valentine's day & we had the best time. The restaurant itself is beautiful, easily instagrammable, & it's perfectly located right outside the mall so it has it's own space/vibe. I have to give much respect to Abdullah who gave us incredible service, our experience was elevated thanks to him. The specialty cocktails were REALLY good too. I can't say much about their regular menu since they had a special set menu for valentine's day. The appetizers were so good too, I preferred the street corn (NOT on the cob) & bone marrow tartare. & THEY HAD FRESH CHURROS FOR DESSERT!!! Balam team, excellent job.

Piotr

3.0

Portions are small for the price they charge. Food is average. Nice looking place. Service was under average, waiters not really paying attention their customers. Left the place hungry.

Lance

5.0

Good vibe, good food, good service & they have a great Selection of tequila & Mezcal

Maliha

5.0

Mon amie & moi avons passé une merveilleuse soirée. Tout le personnel était accueillant. La nourriture & les cocktails étaient bons & beaux. L'ambiance 10/10. Une mention spéciale au barman Felix, un service à la cliente impeccable & une bonne humeur contagieuse. Merci à toute votre équipe pour cette belle soirée.

Philippe

4.0

We love what we order ! But we should include some tortillas or bread in the menu !