Pizzarella

Stefano

4.0

You can tell that there is new ownership of the restaurant. Quality & consistency is not the same... When you're ordering from a place for so long but now items change, don't treat people like idiots when they get it'wrong'. Don't arrogantly tell a client over the phone to look at the menu next time before ordering. Your menu has changed. It's also wrong online. Get it right before you tell a client they are wrong. Also, you're displaying an Italian flag on your menus, but if you don't understand what focaccia is, then don't put the flag & don't call yourself a pizzeria.
Edit. I'm editing my review because they changed owners once again & the service & food is much better. Maybe not as good as initially, but id like to give them some time to figure out their processes.

Nancy

3.0

I used to love this place, but I ordered today & got my order over 1h after I called. The pizza warm & fries & onion rings cold & they forgot to give me the Pepsi that came with the order. I called back & they said they would call the driver to have him bring it to me. It's been 1hr & no Pepsi. Very disappointed. Not sure I will order from there again. I revised my review because I read other reviews & saw that the ownership changed. Now I understand why the service was bad. I used to recommend this place to people, not anymore.

Barbara

2.0

I've been ordering pizza from Pizzarella since 2020. It used to be the best pizza on the East end. In recent months, it was sold to people who have no idea how to make good pizza. They changed the sauce & the dough is not the same. I asked the owner why they changed the sauce & his answer was: "We didn't change the sauce". I can't believe how he would lie straight to my face. Just for that, I can't have any respect for him.

I must say the submarines are still good, but from now on, I will buy pizza elsewhere. What a shame. I guess all good things must come to an end.