Reviewers consistently praise Mama Bangkok for a Pad Thai many call the best in the city, and the Tom Yum is often noted as good, with portions described as large enough to share. The value is repeatedly highlighted as excellent for money. A self service system is mentioned as finicky at first but becomes easy to navigate once understood. Counter staff receive mixed feedback, with some reviewers finding them polite and to the point while others describe rough experiences, yet the food is widely celebrated. While a few comments mention flavourless or greasy options, the overall consensus is that the dishes are flavorful and satisfying. The Pad Thai tends to be a go to choice for visitors returning to town, and there is a sense that the overall experience is casual and fast, with signs to help and no need for elaborate dining.
Delicious tofu pad Thai, also the tofu with peanuts & plum sauce. Most complaining in the reviews need to check their entitlement/privilege because it's showing.
$35 for a very basic pad thai. When I asked for a cup of water, the employee gave me attitude & made it seem like I was supposed to bring the cups myself:'If you don't have cups, there is no water.'
Mar 21, 2026
on Google
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I don't usually leave negative reviews, but after this experience I felt compelled to share it.
I tried calling the restaurant four or five times ahead of my visit to place a preorder. I was picking up food with my young daughter & knew parking in that area downtown can be very difficult. Unfortunately, no one answered any of my calls. When we arrived, I even had to park briefly in front of a fire hydrant because there was nowhere else to stop.
When I walked in, there were no other customers in the restaurant, yet the employee behind the counter didn't even look up from the show they were watching on their laptop. Instead, they simply told me to use the self-order computer.
The ordering computer was extremely slow (almost like 90's dial-up) & the touchscreen barely worked. It took me nearly 10 minutes just to enter my order, which was very frustrating. During that time, I still had to ask the employee questions twice anyway. Meanwhile, my daughter was approached by an unhoused person asking her for money while I was stuck struggling with the ordering machine.
After finally completing the order, I went to the employee only to be told that the restaurant was cash only - not even debit cards were accepted. I asked where I might be able to withdraw cash nearby, & the employee simply replied'I don't know,' without even looking up from their computer.
At that point, I decided to leave.
The overall impression was not just poor service from one employee, but a general lack of care or respect for customers. Based on this experience, it seems clear that customer service is simply not a priority here.
Unfortunately, I can't recommend this place. There are many other businesses that will appreciate your time & money.
The customer service is extremely poor. It's unfortunate because the food itself is quite good. They really need to improve their attitude toward customers. Also, cash only? That's surprising & inconvenient.
Their hours of operation is not consistent with Google Maps. I arrived according to their opening hours & it was closed , the owner had a terrible attitude about me trying to order & asking about their opening hours, which was weird…
They've cut down their menu by a lot too, now serving pretty much just pad thai & not much else.
Dec 23, 2025
on Google
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UPDATE: The food gave me food poisoning. I felt unwell the entire evening following & then threw up. DO NOT EAT HERE
Everything is awkward with mama bankok: the location is awkward, looking through the gigantic menu plastered on the wall is awkward, ordering through their tablet is awkward, the service is awkward, the restrictive limits on how to pay is awkward, & the lack of chopsticks is awkward. Even the seating is awkward.
They bumped their price by a lot (pad thai chicken used to be 12, it costs me 19 total now) & I disagree with all the other comments saying this is the best pad thai or a very authentic one. I found it to be closer in taste to a Thai Express pad thai. Mine in particular was so salty I couldn't have more than a few bites.
By the 1st of january 2026 they are going to switch to cash only. That paired with everything else (especially the price bump), I don't see why you would ever choose this place over the hundred other asian restaurants around.
Tried to go to another restaurant but it was closed so went for this one. Worst idea! I should have checked the reviews. First the service was so bad, plus I get so sick after eating the shrimp pad Thai, vomit multiple times tonight….someone needs to check their hygiene in the kitchen
Amazing food. I order pad Thai with breaded chicken & it's my favourite pad Thai. The self-service system can be finicky but it's not a problem once you know how to use it. I never had an issue with service from the cashier (maybe it's a different person) but they've been nice & to-the-point.
Nov 18, 2025
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Best Pad Thai in Montreal hands down. The first thing I do when I get back to the city after travelling abroad is getting a Pad Thai from Mama Bangkok. Ignore all the snarky borderline xenophobic reviews about the lady behind the register, I've been going to this place for years & she has always been polite & attentive. I will forever be recommending this place
I almost did not want to try because of the low review. Though I want to acknowledge that most of the reviews about the snob lady is true! Lol! But I'm not here to be friends with her, I'm here to try their pad thai! I wasn't disappointed, it's a legit pad thai & really one of the best in the city! This review is from a guy who lived in South East Asia half of his adult life & have been to Thailand more than 20x. I know a real pad thai versus a regular stir fry. :) The serving is huge, two people can share. I will be back for sure!
You know the food is fire if the one star reviews are all about the'bad' service. Don't let the lower ratings fool you.
This food is top tier & delicious. The workers just don't wanna deal with people which is fine, because they make amazing food & for any question you might have there is a sign, so just look around & read it & enjoy the food!
