Mama Bangkok

Brittany

1.0

I don't usually leave negative reviews, but after this experience I felt compelled to share it.

I tried calling the restaurant four or five times ahead of my visit to place a preorder. I was picking up food with my young daughter & knew parking in that area downtown can be very difficult. Unfortunately, no one answered any of my calls. When we arrived, I even had to park briefly in front of a fire hydrant because there was nowhere else to stop.

When I walked in, there were no other customers in the restaurant, yet the employee behind the counter didn't even look up from the show they were watching on their laptop. Instead, they simply told me to use the self-order computer.

The ordering computer was extremely slow (almost like 90's dial-up) & the touchscreen barely worked. It took me nearly 10 minutes just to enter my order, which was very frustrating. During that time, I still had to ask the employee questions twice anyway. Meanwhile, my daughter was approached by an unhoused person asking her for money while I was stuck struggling with the ordering machine.

After finally completing the order, I went to the employee only to be told that the restaurant was cash only - not even debit cards were accepted. I asked where I might be able to withdraw cash nearby, & the employee simply replied'I don't know,' without even looking up from their computer.

At that point, I decided to leave.

The overall impression was not just poor service from one employee, but a general lack of care or respect for customers. Based on this experience, it seems clear that customer service is simply not a priority here.

Unfortunately, I can't recommend this place. There are many other businesses that will appreciate your time & money.

Mar 21, 2026

on Google

Pee

4.0

When you finally get past all the ordering obstacles, whether it's the antiquated computer system on-site you have to use to order or the reduced menu & lack of product descriptions/photos on Uber Eats, You get to enjoy one of the best Thai plates in Montreal. I used to go to their other location & loved it, but eventually, the chicken quality became uneatable, but they seem to have now reversed course & have high-quality chicken again. They just need to simplify the ordering process.

Jan 4, 2025

on Google

Camilo

3.0

Food is great, the cashier/cook is RUDE, very very rude, I didn't know how the system worked & she yelled at me "u can't do what ever u want here" just because I ordered from the computer that was for cash only & meant to pay by card (I didn't know it was one computer for each transaction) & when I told her I didn't know cuz it was my first time there, she's screamed at me "you wanna keep talking? I give u money back, I don't give u pad Thai" It was kind of funny to see that much sass, but yeah no, the lady is very rude, be aware

Nov 8, 2024

on Google