Les Glaceurs specializes in artisanal cupcakes and decadent dessert offerings crafted with premium ingredients for consistent quality. The menu features a diverse selection of signature cupcake flavors ranging from classic vanilla and rich chocolate to sophisticated combinations like red velvet and salted caramel. Each creation highlights a signature swirl of smooth, creamy frosting that defines the brand identity. The selection extends to various miniature treats and personalized catering options designed for events or individual indulgence. Patrons frequently select these baked goods for their visual appeal and balanced sweetness profiles. The physical space maintains a clean and modern aesthetic that showcases the vibrant colors of the baked inventory. These items represent a commitment to traditional pastry techniques combined with modern presentation standards that ensure high levels of satisfaction for all sweet enthusiasts.
Les Glaceurs offers a wide variety of delicious cupcake flavors that many customers enjoy, particularly the gluten-free options and specific chocolate varieties. While the online ordering and pickup process is generally convenient for many, feedback regarding the freshness and texture of the cakes is inconsistent, with some patrons finding them dry or overly sweet. Difficulties with parking and communication during pickup, alongside concerns regarding customer service and attention to detail on personalized orders, have left some visitors feeling disappointed with the overall experience given the premium price point.
Ordered for pick-up 2 days ahead so we could ensure we had all the flavors we wanted. Unfortunately, parking is incredibly difficult on that street. We tried calling the store to see if a curbside pick-up was possible but our call was not answered. Perhaps the store could work an arrangement with the hotel across the street to allow drive up service for orders placed ahead of time.
The best flavors, that aren't too sweet in our opinion, are: avalanche of brownies, choco-choco, choco-salted caramel, vanilla-lemon, choco-coco.
I ordered six Easter cupcakes ($26.00+$14.00 delivery) for my daughter on line. I called the store to make sure they would call her before delivery because she is a student.
To my surprise, the diver LEFT THE CUPCAKES OUTSIDE HER BUILDING ON THE SIDEWALK! I called the store twice but was not able to speak to a manager, they were always unavailable...They got the driver to call me & justify why the cupcakes were left unattended on a sidewalk. He claims he called my daughter on his way there & she didn't answer (she was at her part-time job). The store delivery policy is to not bring anything back to the store, just drop items anywhere & call it a day, according to the driver. Completely unacceptable!! & the store manager still did not return my calls...
Placed order on-line which was ready on time. Unfortunalley, the cupcakes (which & not inexpensive) were dry & tasteless. The icing was good, which is pretty much the only thing we ate (threw out the cupcakes). So many great dessert places in Montreal, I will not be ordering again from this location.
Je dois malheureusement vous dire que le gâteau d'anniversaire de mon fils n'était pas mangeable. Il était déséquilibré en partant & lorsque j'ai essayé de le couper en morceau le gâteau s'est effondré. L'intérieur était très sec avec les brisures de biscuits mais les brisures étaient trop. J'ai commandé au moins une dizaine de gâteaux de chez Les Glaceurs depuis dix ans mais cette fois serait la dernière fois. Très très déçue de la qualité surtout puisqu'il s'agissait du 18e anniversaire de mon fils. Honêtement le gâteau était honteux. Voir le photo ci joint.
I ordered a butterfly cake from this store for my daughter's 6th birthday on January 19, a day that was very special & emotional for us as parents.
I want to mention that I have ordered cakes from this store in the past & did not face any issues, which is why this experience was particularly disappointing.
My daughter's name was written incorrectly on the birthday plaque card, & when I raised the concern, I was told that changing one letter does not make a big difference. For a child & for parents, a birthday card is a keepsake, & the child's name truly matters.
The cake itself was quite dry, & the cake tasted overly sugary. When I shared this feedback, it was not acknowledged & was dismissed by saying the cake is made according to standard recipes.
After this experience, I also noticed similar feedback in other customer reviews regarding cake quality, which made me feel that customer concerns are often not taken seriously.
While the $5 for the card was reimbursed, there was no consideration for the overall experience or the emotional impact. Sharing this honestly so other parents can make an informed decision for important occasions like children's birthdays.
À éviter, ça va vous sauvez temps, argent & votre face devant vos invités. Le gâteau d'anniversaire n'était pas frais & c'est trop sucré, c'était tout simplement immangeable. Pour le même prix vous pouvez avoir 100 fois mieux. Très déçu
Très déçue! Ne commander pas leur gender reveal cupcake car le glacage pour la couleur du sexe est carrement pas présent comme c'est supposer l'être sur leur site.
Really yummy. Easy to order online & easy pick up. My favourite was the mocha with a coffee bean on the icing 🧁 soooo good
Kind of expensive… I'll keep an eye out for sales
