Everyday, Les Glaceurs prepare some of the freshest & most delicious homemade cupcakes from traditional recipes and decorated with a touch of fantasy. We use only the highest quality ingredients in perfect dosage, and we believe this is what makes our cupcakes so irresistible! Les Glaceurs also offer the great products from Glacier Bilboquet, a traditional ice cream and sorbets maker since 1983.
Les Glaceurs receives mixed feedback with online ordering praised for convenience, but street parking is tough and curbside pickup is not always available; some reviewers suggest a drive up option with the hotel across the street for advance orders. Favorite flavors such as avalanche of brownies, choco choco, choco salted caramel, vanilla lemon and choco coco stand out, while cupcakes have been reported as dry and pricey in some visits. A birthday butterfly cake raised issues including a miswritten name and a dry, overly sugary taste, with concerns sometimes not acknowledged. Overall, the notes mention delicious icing and a variety of flavors, including gluten free mini cupcakes, but inconsistency and value concerns lead to hesitation about reordering at this location.
Ordered for pick-up 2 days ahead so we could ensure we had all the flavors we wanted. Unfortunately, parking is incredibly difficult on that street. We tried calling the store to see if a curbside pick-up was possible but our call was not answered. Perhaps the store could work an arrangement with the hotel across the street to allow drive up service for orders placed ahead of time.
The best flavors, that aren't too sweet in our opinion, are: avalanche of brownies, choco-choco, choco-salted caramel, vanilla-lemon, choco-coco.
I ordered six Easter cupcakes ($26.00+$14.00 delivery) for my daughter on line. I called the store to make sure they would call her before delivery because she is a student.
To my surprise, the diver LEFT THE CUPCAKES OUTSIDE HER BUILDING ON THE SIDEWALK! I called the store twice but was not able to speak to a manager, they were always unavailable...They got the driver to call me & justify why the cupcakes were left unattended on a sidewalk. He claims he called my daughter on his way there & she didn't answer (she was at her part-time job). The store delivery policy is to not bring anything back to the store, just drop items anywhere & call it a day, according to the driver. Completely unacceptable!! & the store manager still did not return my calls...
Apr 14, 2026
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Placed order on-line which was ready on time. Unfortunalley, the cupcakes (which & not inexpensive) were dry & tasteless. The icing was good, which is pretty much the only thing we ate (threw out the cupcakes). So many great dessert places in Montreal, I will not be ordering again from this location.
Je dois malheureusement vous dire que le gâteau d'anniversaire de mon fils n'était pas mangeable. Il était déséquilibré en partant & lorsque j'ai essayé de le couper en morceau le gâteau s'est effondré. L'intérieur était très sec avec les brisures de biscuits mais les brisures étaient trop. J'ai commandé au moins une dizaine de gâteaux de chez Les Glaceurs depuis dix ans mais cette fois serait la dernière fois. Très très déçue de la qualité surtout puisqu'il s'agissait du 18e anniversaire de mon fils. Honêtement le gâteau était honteux. Voir le photo ci joint.
I ordered a butterfly cake from this store for my daughter's 6th birthday on January 19, a day that was very special & emotional for us as parents.
I want to mention that I have ordered cakes from this store in the past & did not face any issues, which is why this experience was particularly disappointing.
My daughter's name was written incorrectly on the birthday plaque card, & when I raised the concern, I was told that changing one letter does not make a big difference. For a child & for parents, a birthday card is a keepsake, & the child's name truly matters.
The cake itself was quite dry, & the cake tasted overly sugary. When I shared this feedback, it was not acknowledged & was dismissed by saying the cake is made according to standard recipes.
After this experience, I also noticed similar feedback in other customer reviews regarding cake quality, which made me feel that customer concerns are often not taken seriously.
While the $5 for the card was reimbursed, there was no consideration for the overall experience or the emotional impact. Sharing this honestly so other parents can make an informed decision for important occasions like children's birthdays.
À éviter, ça va vous sauvez temps, argent & votre face devant vos invités. Le gâteau d'anniversaire n'était pas frais & c'est trop sucré, c'était tout simplement immangeable. Pour le même prix vous pouvez avoir 100 fois mieux. Très déçu
Jan 15, 2026
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Très déçue! Ne commander pas leur gender reveal cupcake car le glacage pour la couleur du sexe est carrement pas présent comme c'est supposer l'être sur leur site.
Really yummy. Easy to order online & easy pick up. My favourite was the mocha with a coffee bean on the icing 🧁 soooo good
Kind of expensive… I'll keep an eye out for sales
C'était pas frais la ganache était très old est le tout était trop sucré, le pire gâteau d'anniversaire ever, c'était la première & malheureusement la dernière fois que je commande chez vous.
Cupcakes vraiment délicieux avec des parfums très variés, il y en a pour tous les goûts. En plus, le service est très agréable, je remercie Audrey qui m'a parfaitement bien conseillé. Je recommande & je reviendrai!
