Les Glaceurs

Aastha

2.0

I ordered a butterfly cake from this store for my daughter's 6th birthday on January 19, a day that was very special & emotional for us as parents.
I want to mention that I have ordered cakes from this store in the past & did not face any issues, which is why this experience was particularly disappointing.
My daughter's name was written incorrectly on the birthday plaque card, & when I raised the concern, I was told that changing one letter does not make a big difference. For a child & for parents, a birthday card is a keepsake, & the child's name truly matters.
The cake itself was quite dry, & the cake tasted overly sugary. When I shared this feedback, it was not acknowledged & was dismissed by saying the cake is made according to standard recipes.
After this experience, I also noticed similar feedback in other customer reviews regarding cake quality, which made me feel that customer concerns are often not taken seriously.
While the $5 for the card was reimbursed, there was no consideration for the overall experience or the emotional impact. Sharing this honestly so other parents can make an informed decision for important occasions like children's birthdays.

Jan 21, 2026

on Google

Roxy

5.0

Sonia was super sweet & helpful! & the staff were very nice! The cake turned out beautiful & tasted soo good. Thank you again!! :)

Mar 8, 2025

on Google

Christina

5.0

It was very easy to place the order for my husband's birthday cake. They responded quickly, efficiently & had all of the info I needed. The order was ready when I went in to pick it up. We were very happy with the cake-it was delicious! I wish I could bake a cake that good. Very moist. The icing was tasty, too. Good value for the money, in my opinion.

Oct 7, 2024

on Google

Christine

5.0

Picked up a birthday cake. I previously called prior to making the order & they were very helpful on getting the exact cake i needed. In my requirements I requested a specific colour & it was made perfectly. It was not too sweet & the birthday person was very happy with the result.

Sep 17, 2024

on Google

Morningstar

2.0

Yes I've should spoken in English . Cause I show & ask for a carrot cake & I haven't seen it coming : I had brownie flavor instead in my box to go... Just say that you don't understand French please. Because you said ok. & how's that even possible?!

Aug 22, 2024

on Google

Jasmine

4.0

Made my order day of! Cake was adorable & delicious! Cake looked exactly like the pictures online.

Aug 15, 2024

on Google

Linda

5.0

Tried their cupcakes. They're pretty good. They have a good variety of cup cake flavours. Friendly staff & good service.

Jul 13, 2024

on Google

Denise

5.0

It's a lovely bakery shop that does beautiful cupcakes & cakes, so i recommend anyone to try Les Glaceurs.

Nov 13, 2023

on Google