Les Delices Lafrenaie

Rebecca

4.0

Had their cakes at various events & always found them delicious.

Wanted to order a cake, but the customer service discouraged me to do so.

31 déc. 2025
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Sahar

5.0

I ordered a birthday cake (Heavenly Berry) from this pastry shop to pick up on Friday July 11, & unfortunately it completely ruined our celebration. When I picked up the cake, I noticed there was water in the container & the cream on top looked a bit off, probably because of the way it had been thawed. When we tried to cut it, the inside completely crumbled & collapsed. It was impossible to get proper slices - the cake turned into a messy pile instead (see photos).

It was very embarrassing in front of guests, & instead of enjoying the cake, we were left disappointed & frustrated. For the price & reputation of this shop, I expected a cake that would at least hold together.

I hope they take quality control more seriously so no one else has to go through this on a special occasion.
Update; I was contacted by the supervisor- excellent customer service care.
Thank you,

24 oct. 2025
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Walid

5.0

They make beautiful & delicious custom cakes at a fair price.

23 août 2025
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MGB-7132

1 Commentaire

2.0

Ordered a fresh fruiti di bosco for a birthday celebration on May 19, 2025. When we went to pick it up, the cake looked like it had been dropped or tossed around in the van before displaying it. It was extremely disappointing. I conveyed my disappointment & asked for another cake, but they had no other fresh cake. They offered a frozen one, but it would take 6 hours to thaw out, & I needed it for consumption in about 2 hours after I picked it up, so that was not an option. We asked if they would give us a discount, but they refused.

I still kept it because I was in charge of the cake & needed to bring something. The way it was handled was completely unacceptable. It was humiliating to present, especially since this is a specialty cake & not some homemade box cake. (I wish I could attach some pictures but I can't on this site, but I have left a review on tripadvisor with photos).

Their customer service is definitely lacking.

Given the circumstances, I believe I was entitled to some kind of compensation for the inconvenience & disappointment caused.

Just wanted others to know the terrible experience I had.

Wendy

5.0

My Italian friends have always ordered cakes & pastries from The Saint Leonard location & since I discovered there is one in the West Island, I decided to order from here on Uber Eats. it definitely satisfied my cravings for cannolis when I originally was hoping to order from patisserie Dolsc Francesco but my friend & I were getting shut out & discriminated against. We were trying to be nice to support them before their closure but they claimed that they had no more pastries left, then another customer comes into their shop & the staff placed her order with no problems.

9 mai 2025
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Malek

5.0

Great experience overall in ordering a custom design cake. Apart from that, great bakery for all kinds of fresh baked breads, sanwiches, pastries, & home cooked meals. Thanks for the great food!

2 mars 2024
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Kemba

2.0

[TL,DR: I won't be ordering a custom cake from here again, & I'm seriously debating whether I should stop shopping here altogether... If management sees this, I implore you to read to the end.] So, after thinking it over, I've decided to write this very detailed review of my February 2024 experience with Lafrenaie... I ordered a custom cake for the first time for my birthday. I picked Lafrenaie because it's my favourite bakery, & based on the pictures they have on their website, I was very confident that they could make my cake. It was supposed to be a Dungeons & Dragons-themed cake with a 3D red dragon on top. As this was my first custom cake order, & my drawing skills are lacking, I asked a friend to draw my cake design so that there would be no confusion... Part 1: Exactly 3 weeks before my birthday celebration (a Friday), I emailed the bakery with my order & attached the image. I provided the necessary information & any additional information. I waited the weekend then called them on Monday to make sure they received it. They confirmed that they did & that I would get a call sometime that week. I waited the entire week until I finally called the following Monday. According to the employee I spoke to, the email was opened but the order was never actually taken down, so he did it over the phone with me... He asked me if I wanted to simply buy a dragon figurine to be placed on top, which would reduce the cost to $200 for the cake OR they could make the dragon & the cake would be $340. I accepted having the dragon made & inquired on what it would be made out of. The employee explained that the extra cost was due to the bakers needing to actually make the skeleton & whatnot & it might be made out of rice crispies (tldr: dragon would be edible). So, I paid a $90 deposit that Friday. Part 2: On the day my fiance & I went to pick up my cake, we were both surprised & disappointed to find that the dragon on top was NOT a 3D dragon, but instead a 2D dragon on a stick (pictures added). I'm too awkward of a person to say anything in a public space & the rest of the cake was already done & was too my specifications, so I accepted it & my fiance paid the remaining amount: $250. However, on the way to my b-day celebration, I thought about it & became more disappointed in what I received, especially in having paid the extra $140 for the dragon. So, I called the bakery from the car. They remembered my cake & the order & I was told that they told the bakers that it was supposed to be a 3D dragon, but they still made it 2D. They said they wouldn't be able to refund me the whole cake, which I wasn't expecting at all. Anyway, I was instructed to return to the bakery the next week between Tuesday & Friday to speak with the manager "Joy". Part 3: My fiance & I returned to the bakery on Tuesday & spoke with Joy. I tried explaining the situation, but she seemed to already know it. She said that the reason for the issue was that the person who took down the order didn't specifically write "3D" on the bill. She refunded $100 from the order, which I didn't fight against & am glad I didn't.... Once she walked away, after having asked an employee to issue us the refund, she audibly told another employee "you need to credit $100 from yourself. The lady..." I really, REALLY hope that I'm wrong, but that sounded as though this employee was being instructed to take $100 out of their paycheck. If that's truly the case, then I'm glad that I didn't insist on the full $140. Joy, if you see this, please PLEASE tell me that's not what you did. I hope that's not a policy of the bakery either. It was a simple mistake, especially considering that the instructions from the bill were to make the cake like the image I provided, which shows a full 3D dragon on it. I wasn't angry, just disappointed, & wanted the price to match the cake that I actually received. But it wasn't worth it if that means someone else's pay was reduced. Times are already tough, don't make it tougher on someone....

22 févr. 2024
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Matthew

5.0

Always such a pleasure working with the team here. Custom cake orders are a breeze, & quality is next to none.

21 janv. 2024
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Irene

5.0

I was so impressed with the custom Elvis cake. It was exactly like the photo I gave them & tasted delicious too!

9 janv. 2024
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Travelling

3.0

Great place for desserts & Italian baked goods, but service could be a little friendlier. Have visited many times & have unfortunately been served by the same person. Other than that, it's a go-to place for custom made cakes, & there are chocolates & pannetones galore during the holiday season.

22 nov. 2023
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