Le Surfin se spécialise dans la préparation de pizzas traditionnelles composées d'une pâte étirée à la main et d'une variété de garnitures savoureuses. Chaque création est assemblée avec un équilibre précis de sauce tomate maison, de fromages de qualité et d'ingrédients frais cuits à haute température pour obtenir une croûte croustillante. Le menu propose des combinaisons de saveurs classiques ainsi que des options spécialisées répondant aux préférences variées en matière de protéines et de légumes. Les clients découvrent un environnement simple conçu pour le service efficace de produits chauds sortant directement du four. La cuisine maintient des normes rigoureuses concernant la qualité des ingrédients et la fermentation de la pâte pour assurer une constance des saveurs. Cet établissement se concentre sur des styles de pizza classiques et accessibles qui privilégient les méthodes de préparation authentiques.
Le Surfin est largement reconnu pour sa pizza, ses sous-marins et la variété de ses plats, les clients louant régulièrement la qualité et la fraîcheur de la nourriture. Bien que l'expérience soit souvent décrite comme chaleureuse, accueillante et idéale pour les familles, certains clients ont noté des incohérences occasionnelles concernant l'exactitude des commandes et la livraison. Malgré ces préoccupations isolées, le personnel est généralement apprécié pour sa gentillesse et son efficacité, faisant de cet établissement un choix populaire tant pour le service à emporter que pour profiter de la terrasse.
I have been living in RDP my whole life & ever since they switched owners it's just terrible. Late delivery times, & a terrible disrespectful owner. When you squeeze the submarine it leaks this juice everywhere.
I also ordered a sub once, & they gave me the wrong one.. so I called to let them know & the owner (I presume,) told me to be careful next time because I said all dressed & that he would send me a new one. Then he hung up the phone on me before I could speak. I called back to confront him about it, & we ended up in an argument. Therefore, I was stuck with a sub I didn't order. All of my previous orders were always the same Sub. That's what's funny. Never ordered a different one.
Excellent subs good pizza , the service is to be desired, but i guess 🤔 it's not a five star restaurant 😉 it goes with the territory, it's a pretty good deli
Dans mon cartier depuis 40 ans, très calme & bonne endroit ☺?
Je conseille pour la famille toujours.
Pizza & subs très délicieux.
Deuxième expérience:
Aujourd'hui je suis allé avec ma famille. Nous avons mangé salade grecque poulet grillé, poulet parmesan , poutine & Sub. Toutes les repas sont délicieux. Merci ☺?
19 janv. 2026
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Jan 12th 2026 WRONG ORDERS + food allergies/intolerances.
2 Medium pizzas
- one missing topings
- other one wrong toppings
- Adam (Taking orders, manager etc) 0/5 respect.
Customer service was only good from the driver, who actually took the time to LISTEN to our grievances.
Manager (Adam) He answered'' Qu'est ce que tu veux que je fasse?'' Instead of trying to fix the situation or offer an alternative (which we would have gladly taken, not even), abrasive, dismissive un-professional
ANSWER: Regretably what you are writing is INCORRECT & FALSE. This is a question of PRINCIPLE & RESPECT; here is our views on your''comment'', because nothing justifies speaking to your customers as you did sir (Adam).
We told the delivery driver when he came back we couldnt keep most of the employees from eating. Because of the restriction of time at the office for the meeting we had decided to order out. BUT SOME EMPLOYEES DID NOT EAT.(allergies/intolerances)
VERY DESATISFIED STILL especially with the wrong comments given by you on this plateform.
The 3 free drinks you mentioned; You (Adam) never asked or told us about & sent us whatever YOU chose to send, which was diete 7up & rootbeer that no one in the office drinks. Again showing that you DID NOT TAKE THE TIME TO LISTEN or just did not care because you were rushing to just hang up & sent whatever.
We suggest;
- You take the time with every customer over the phone, we understand you are busy, but this is the minimum that should be done when you interact with the public that is your clientele. Especially when taking orders over the phone.
- Confirm the orders to fully understand the instructions given. (even though we asked 3 times if the order was understood, but you dismissed quickly'' Oui Oui j'ai compris, autre chose? Autre chose?'') Very dismissive attitude.
- Also provide the whole information of the order; meaning if they are drinks included *which was never mentioned*, to ask what the customer would like or prefer as soft drinks & not just randomly pick what you want to send, because customers again do not drink those.
- Or take accountability with an attitute befiting the situation (Not be aggressive over the fault you have commited) that YOU CREATED, from lack of attention.
- We understand you are busy, as is other restaurants, that is the field you chose, but the diffenrence between good service & bad is you (Adam) the first point of contact.
- Or ask & try to figure out an alternative, for example:
Would the other people who couldnt eat, like to have another pizza done? -Sandwich, etc, just to name a few options. Which we would have gladly paid for, but the subpar attitude, angry disrespectful tone & excuses were not warranted. Completely unnecessary.
We appreciate you sending the driver to recuperate the wrong orders, & cancelling the orders, but as metionned we couldnt hold off on the office meeting, & so we paid for them even though the others did not eat.
Again these are suggestions & constructive criticism made from what we have experienced with your business.
This review was left because of the lack of respect & empathy you expressed towards the situation & we hope you learn from this experience & grow from it instead of taking it to heart personally because business is business, & the business you chose has you dealing with the public. Maybe you were having a bad day, but speaking & treating people as you did has no justification.
Rest assured; We stand by what we said; DO NOT RECOMMEND. Especially with the condescending attitude, hopefuly this assists you in improving.
As you say, you should take the time to''relax'' the attitude in which you deal with customers; it would benefit you greatly in moving forward.
Take out:
Love the pizza & subs, always fresh, not sloppy & drenched in oil like other pizzerias. Very polite Staff, over phone to order, & the delivery guy. *****
