Restaurant L'Avenue

Mas

1.0

Love the food here but unfortunately the service is extremely slow. Every time we come it takes forever to get our beverages & even longer to get our food. The staff rarely checks in to see if everything is okay. They definitely need more staff & stronger customer service training.

We still tip well despite the lack of service because we feel bad for the staff but at this point we won't be returning anytime soon. This last visit our food took over 40 minutes. Our coffee & fresh orange juice took about 20 minutes. We even came after the rush & unfortunately it was still the same experience we've had during the weekdays.

The food was also disappointing this time. The potatoes were rock hard. The bottom of the California omelette was burnt & the pancakes weren't as fluffy or as good as they usually are.

We mentioned the potatoes to our waiter & he did bring us a new order. He asked us to let him know if they were okay but never came back to check. He later saw that we hadn't eaten them & simply ignored it. What is the point of asking us to let you know if everything is okay if you don't come back to check on the table? That lack of follow-through is exactly the issue with the service here.

The owner really needs to reestablish some structure & get the team organized so service can run smoothly & efficiently like other breakfast competitors. More experienced waiters need to be hired & new staff should be properly trained before being put on the floor without the knowledge or experience needed to provide good service.

I rarely leave reviews like this but at this point I feel like it needs to be said. We genuinely love the food here when it's done right which is why it's so disappointing. There's a lot of potential but the service & consistency seriously need to improve.

Linda

5.0

Great place, great music, great food. Ghiles, our waiter was super sweet.

Inara

5.0

Tres bon restau avec bcp de choix, bien servi par notre serveur Wahab!

Karashma

5.0

La nourriture était excellente.

Sophie

1.0

We left after 50min of ordering, nothing against the servers, they looked stressed everytime they came out of the kitchen. We cancelled our food & left

Rebecca

3.0

The place is amazing. Great selection nice vibe. The staff is usually really nice & polite. I love this place . I am a somewhat regular since 2023. But today oh boy it was disappointing. The staff did their best & poor them running like mad people. The place was packed. For my personal experience I could tell they were overworked , stress & most likely under staff. I hope .Management can fix this issue & give the staff a hand. We waited 25 min before our oder was taken an extra 25 to get our food & at the moment I am making this reviwe I am yet to get my food.

I love this place & hope Management can fix this issue ASAP.

Other then that great spot to have a nice time & good food

X

5.0

Excellent service, delicious food & great ambiance! Will definitely come back with friends & family ❤?

Alain

5.0

délicieux des déjeuners réinventés avec un nouveau style de cuisine, mais c'était succulent un endroit à découvrir!

Alina

1.0

Worst Avenue location I've been to. Half-empty restaurant, 25-minute wait for a cold coffee, & an overcooked, burnt omelette. Slow, disorganized service & disappointing food. Not worth the money, & I won't be coming back.

Salauddin

5.0

I came here for the first time to eat breakfast & it did not disappoint! I ordered the reuben & it was excellent. The service was very accommodating & made sure we were content with everything. Overall a great atmosphere & an amazing restaurant. Would come again.