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VERY disappointing experience. DO NOT recommend.
My friends & I visited Kenza Lounge on Friday January 9 & the experience was disappointing from the moment we arrived... The bouncer's attitude was genuinely unacceptable, rude, dismissive, & acting as if he owned the place. Even once inside, the receptionist did not acknowledge us at all. She did not ask if we had a reservation, did not greet us, & literally ignored us for about five minutes while standing right in front of us, then walked away to do something else without saying a word. We were not even brought to our table by staff.. we had to ask a friend who was already inside to guide us to our table!!! This is completely unprofessional & set an even worse tone from the beginning.
Inside, the music was so loud that even the waitress could not hear us. I understand it is a lounge, but staff still need to be able to communicate with their clients!! Turning the volume down slightly would not ruin the vibe & it would make the service actually workable & more enjoyable!
The state of the bathrooms was another major issue. When we arrived, both toilets were clogged & overflowing with water, urine, & toilet paper. It was extremely unhygienic & honestly disgusting!! An employee was notified immediately yet it still took more than half an hour for anything to get done.
Overall, this was a very poor & underwhelming visit for a place that actually looks nice inside. The attitude of the bouncer, the receptionist ignoring us, the unbearable music volume, & the poorly maintained bathrooms completely ruined the night. I will not be coming back & I do not recommend this place to anyone expecting DECENT service or basic cleanliness… please do better.
Asked the same question three times by three different people, seated at the wrong table, & I left within 3 minutes. Power-tripping staff & total incompetence. Fake-upscale, low-class place.
Vous devriez mettre des numéro de table pour qu'on puisse commandez à distance des bouteilles 😡
1 - Waitress took her time to come & attend.
2 - Only 4 Sheesha flavors which is pretty bad for a sheesha bar.
3 - Sheesha came & wasn't lit properly meaning inhad to wait 5/7 mins formfkavor to warm up so I could start smoking.
4 - For a $35 sheesha, its a rip off. Not worth it unless you have to have to have it.
The outflow valve was blocked in my sheesha, asked for help but ended up fixing it myself.
5 - Leeche/Mango drink is awesome.
This is a very Good restaurant Lounge. You can organize your birthday here & diner with friends & family. The service is top notch.
Amazing service from yousra!! Everything was perfect , ask for her if you want to have a good night!
un énorme merci à la serveuse Yousra, je passais une mauvaise soirée & elle m'a redonner le sourire, j'adore l'expérience du kenza