Kenza offers premium selection of shisha and cigars, but more so we focus on the “experience” to enhance the flavour. Located in the heart Montreal on Crescent street opening its doors on July 1st. Kenza offers an elevated gastronomical experience and master piece cocktails.
Kenza Lounge is a stylish and lively Montreal spot with great drinks, solid food and a welcoming atmosphere. Reservations help avoid waits, and groups can enjoy private rooms or celebrate occasions like birthdays with generous portions such as filet mignon, salmon, mushroom tagliatelle and a mixed grilled platter at reasonable prices. The service receives high marks for friendliness and professionalism in many visits, while other experiences note pressure to order, variable timing for service and billing, and occasional slower service during busy periods. The shisha is frequently praised for flavor and consistency, though a few experiences mention issues with lighting or preparation. The music and vibe are described as vibrant, good for a night out with friends, though at times the volume can be very loud. All in all, Kenza Lounge is seen as a top choice for a fun night, birthdays or social evenings, with some visits being particularly memorable and others highlighting opportunities for improvement in seating, service consistency and pace.
Très mauvaise expérience. Nous avions une réservation, mais une fois sur place, on nous a tout simplement refusé l'entrée sans explication valable.
Quand nous avons demandé à parler à quelqu'un de responsable, l'agent de sécurité nous a dit qu'il n'y avait personne. Quelques minutes plus tard, il affirme finalement que tout le monde est là : le propriétaire, le gérant, etc.
Malgré ça, personne n'a accepté de venir nous parler. Aucun respect pour les clients, aucune considération, aucune communication.
Organisation zéro, respect zéro. Je ne recommande absolument pas.
Très mauvaise expérience.
Nous avions fait une réservation pour regarder un match. Elle a été confirmée une première fois, puis reconfirmée par téléphone juste avant notre arrivée. Malgré cela, une fois sur place, l'agent de sécurité nous a refusé l'accès en disant que la réservation avait été annulée.
Nous étions avec des amis & de jeunes enfants, laissés à la porte sans aucune considération. On nous a ensuite proposé une place sans vue sur l'écran, alors que nous étions venus spécialement pour regarder le match.
Le comportement de l'agent de sécurité ainsi que d'un responsable/manager a été très désagréable & peu professionnel. Cette situation a complètement gâché un moment que nous avions planifié en famille.
Très décevant de vivre ce genre de traitement dans un établissement de ce niveau. Nous nous attendions à beaucoup mieux.
Jan 27, 2026
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last night i went out to kenza the service & ambiance was outstanding.Definitely will be going back the doorman is super kind ,it was super cold & packed & he managed to let me & my friends in!
Always a good experience when I visit here. The bouncer Mahmud is really kind & makes sure that we never have to wait too long even when it's busy. The music & food is great
Mahmoud is welcoming & professional who works at the entrance of Kenza . He ensures a friendly atmosphere & provides a pleasant welcome to guests upon their arrival.
Jan 19, 2026
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Very good place to have fun! I had a great time & I was satisfied about the service. The bouncer Mahmud was very polite as well. It was my first time & I'll definitely go back with my friends !
VERY disappointing experience. DO NOT recommend.
My friends & I visited Kenza Lounge on Friday January 9 & the experience was disappointing from the moment we arrived... The bouncer's attitude was genuinely unacceptable, rude, dismissive, & acting as if he owned the place. Even once inside, the receptionist did not acknowledge us at all. She did not ask if we had a reservation, did not greet us, & literally ignored us for about five minutes while standing right in front of us, then walked away to do something else without saying a word. We were not even brought to our table by staff.. we had to ask a friend who was already inside to guide us to our table!!! This is completely unprofessional & set an even worse tone from the beginning.
Inside, the music was so loud that even the waitress could not hear us. I understand it is a lounge, but staff still need to be able to communicate with their clients!! Turning the volume down slightly would not ruin the vibe & it would make the service actually workable & more enjoyable!
The state of the bathrooms was another major issue. When we arrived, both toilets were clogged & overflowing with water, urine, & toilet paper. It was extremely unhygienic & honestly disgusting!! An employee was notified immediately yet it still took more than half an hour for anything to get done.
Overall, this was a very poor & underwhelming visit for a place that actually looks nice inside. The attitude of the bouncer, the receptionist ignoring us, the unbearable music volume, & the poorly maintained bathrooms completely ruined the night. I will not be coming back & I do not recommend this place to anyone expecting DECENT service or basic cleanliness… please do better.
Asked the same question three times by three different people, seated at the wrong table, & I left within 3 minutes. Power-tripping staff & total incompetence. Fake-upscale, low-class place.
Jan 10, 2026
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1 - Waitress took her time to come & attend.
2 - Only 4 Sheesha flavors which is pretty bad for a sheesha bar.
3 - Sheesha came & wasn't lit properly meaning inhad to wait 5/7 mins formfkavor to warm up so I could start smoking.
4 - For a $35 sheesha, its a rip off. Not worth it unless you have to have to have it.
The outflow valve was blocked in my sheesha, asked for help but ended up fixing it myself.
5 - Leeche/Mango drink is awesome.
